PwC Releases Report on Global Impact and Adoption of AI

The 2017 report, titled Bot.Me: A Revolutionary Partnership, demonstrates the potential of artificial intelligence to solve global socioeconomic and business challenges, and the public’s steady acceptance of this emerging technology.  

NEW YORK, April 25, 2017— Today, PwC released Bot.Me: A Revolutionary Partnership, a new Consumer Intelligence Series report that provides a comprehensive look at the global impact and potential of artificial intelligence (AI).

The 2017 report was constructed from insights gathered at a 2017 event gathering AI experts and a survey of 2,500 U.S. consumers and business leaders on attitudes towards AI and its current and future implications in society. Key findings include:

  • AI is no longer viewed as primarily a corporate tool to increase automation, but instead as an emerging technology to be leveraged to handle global challenges – 63% of consumers agree that AI will help solve complex problems that plague modern society.  

  • Consumers and business decision makers believe AI can help solve large-scale issues such as closing the education gap, establishing cures for cancer and other diseases, and even gender inequality challenges.  

  • We’ll be seeing more of AI’s impact on our daily lives in the near term: 58% of respondents said that, if they were to turn to AI as an assistant in the next 5 years, it would likely be as a tutor, and 22% of respondents stated that they would be likely to turn to AI assistance for a doctor.

  • AI is also providing a competitive edge on the business front, as 72% of business decision makers believe that AI will be the business advantage of the future.

The 2017 AI report also highlights trends in the use of AI within companies, including:

  • How AI can shift human tasks from menial to strategic, freeing up time for innovation and the broader, bigger-picture thinking that can lead to transformation

  • Where AI provides the greatest business advantages, and how it can be leveraged across an enterprise

  • The integration of AI into customer service roles, and where customers are most willing (and sometimes eager) to embrace AI

To see the full report, go to www.pwc.com/CISAI.  To learn more about how PwC brings business strategy, customer experience and technology together for true transformation, visit https://digital.pwc.com/en/bxt.html.

About PwC

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© 2017 PwC. All rights reserved.

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