PwC's Financial Wellness Survey tracks the financial and retirement well-being of working American adults nationwide. It incorporates the views of almost 1,700 full-time or self-employed adults. 

New York, April 10, 2012 — Despite recent improvements in the economy, the hangover effect from the recession and slow economic growth continues to erode employees’ retirement confidence and overall financial wellness, according to PwC US’s 2012 Financial Wellness Survey. Cash flow and debt management issues continue to top employees’ financial concerns, with concerns about not having sufficient emergency savings for unexpected expenses (54%) and not being able to retire on time (37%) more than doubling from last year’s results of 25% and 18%, respectively. Additionally, almost half (49%) of respondents find it difficult to meet their household expenses on time, reflected in the continuation of employees using credit cards to pay for monthly necessities they couldn’t afford otherwise (24%).

As a result of tight cash flow issues, more than half (53%) of employees consistently carry balances on credit cards, up three percentage points from 50% in 2011. Additional financial concerns increased across the board from last year including being laid off from work (22% vs. 11%), not being able to keep up with debt (14% vs. 13%), losing a home (7% vs. 5%), and not being able to pay for child(ren)’s college (6% vs. 5%).

Interestingly, cash flow issues are changing employees’ spending habits: two out of every three employees (66%) are choosing to do without things they had previously been purchasing. The same number of respondents started using, or are using more frequently, coupons to purchase day to day necessities, and 28% subscribed to a "deal of the day" website.

Not surprisingly, employees’ financial stress remains high: overall, 61% of employees find dealing with their financial situation stressful, and more than half (56%) report that their stress level related to financial issues has increased over the past 12 months.

“The study is evidence that employees are still very much burdened by day-to-day financial concerns,” said Kent Allison, Partner and National Practice Leader in PwC’s Financial Education practice. “These distractions and resulting levels of stress affect employees’ health and productivity, and perpetuate a myopic view that becomes an obstacle when it comes to longer-term retirement planning” adds David Pouso, a Director in PwC's Financial Education practice.

Retirement savings weak in face of competing financial issues

While there is a slight uptick in the number of employees saving for retirement – 67% compared to 65% in 2011 – savings remain weak with 40% of respondents reporting that they are saving less for retirement than last year. As savings dwindle, so does retirement confidence: more than half (53%) of employees plan to retire later than they previously planned (up from 46% in 2011), an increase reported by all age groups younger than 65 years of age.

The top reasons employees expect to delay retirement are because they haven’t saved enough (60%), retirement investments declined in value (34%), or because they have too much debt (26%). Employees also report that they are saving less because of too many other expenses (25%), an increase in expenses (23%), or a decrease in income compared to last year (19%).

More than one-third (35%) of employees believe they will need to use their retirement plans to pay for expenses other than retirement, e.g. education funding or a home purchase, with results even higher for younger employees: 46% of those age 21-34 report the likelihood of using money held in retirement plans for expenses other than retirement. Nearly one-third (29%) of respondents have already withdrawn funds from their retirement plans to pay for other expenses.

“Competing financial issues are pressuring employees to deprioritize retirement funding by saving less or in some cases, not saving at all,” said Allison. “Employees are being forced to extinguish more immediate fires – such as making a monthly credit card payment or paying a child’s college tuition – over retirement saving, which from a long-term perspective is highly risky behavior that can leave employees severely underfunded for retirement as they deal with increased longevity and rising healthcare costs down the road.”

Employees nearing retirement are underprepared. Of those employees age 55 to 64 who are planning to retire in the next five years, only about half (51%) know how much income they’ll need in retirement and slightly more than half have examined whether they’re on track to meet their retirement goal (55%) – yet only 19% of all respondents have sought the help of a financial professional.

“As the retirement industry shifts from defined benefit to defined contribution plans, financial responsibility is increasingly falling on the individual plan participant,” said Allison. “However, despite efforts by employers to improve employee financial literacy around saving and investing for retirement, employees report continued discomfort with retirement planning and making investment decisions and short-term financial issues continue to be a significant obstacle to resolving the ever-growing retirement savings deficiency.”

Personal financial issues continue to impact employee productivity

The high stress levels found among employees in the survey are encroaching into the work place: one-third of respondents admitted personal financial issues have been a distraction at work, with 97% of them spending time at work either thinking about or dealing with issues related to their personal finances. This is a significant increase over the 48% reported last year, adding to lost hours that impact employers’ bottom lines.

Personal finances being a distraction at work was again highest among respondents ages 35 to 44. However, the income level of those most distracted has shifted from those earning more than $100,000 annually in 2011 to those earning $30,000-$49,000 in 2012, showing some signs of improvement at higher income levels but showing a growing concern for those earning less. This year, 40% of those earning $30,000-$49,000 reported that personal financial issues had been a distraction at work, a sharp increase from the 28% reported last year.

“While auto-enrollment, auto-escalation, and employer matching contributions  help  increase participation and savings in retirement plans, the survey shows that there are other pressing near-term financial issues that, if left unaddressed, may undermine a company's efforts to resolve the retirement savings problem,” said Allison. “We’ve seen a gradual recognition among companies that a more holistic approach to financial wellness and education can help employees address competing financial goals and issues which, in turn, will not only help keep plan assets dedicated to meeting future retirement needs but also help free up additional capital to help combat the ever-rising cost of retirement. The benefit for employers is being able to maintain an engaged, healthy and productive workforce that will be more financially secure in retirement.”

Nik Shah, principal in PwC’s Saratoga Group, added, “PwC is encouraging employers to approach financial wellness similar to the way they approach employees’ physical wellness. PwC’s Financial Education practice works with employers to design financial wellness programs tailored to employees’ needs, using a personalized Financial Fitness Assessment and multi-media tools, to help employers drive positive behavioral changes that are mutually beneficial for the employee and employer.”


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Whether your employees are stressed over organizational shifts, market conditions, personal life events, or benefits changes, PwC's Financial Education & Saratoga Practices work with clients to design and deliver customized financial wellness programs tailored to employee needs and specific company objectives. Using our personalized Financial Fitness Assessment and a targeted multi-media approach that includes workshops, webcasts, telephone counseling, personal coaching, web-based education/tools, and communications, we empower employees to make educated decisions to improve their financial well-being.

You talk, we listen and share insight.

Experience the difference. Visit us online at www.pwc.com/us/financialeducation, email us at financialcounselor@us.pwc.com or call us at 800-422-5579 to start the conversation.


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Colleen Krieger
Edelman for PwC’s Private Company Services
(212) 277-3725