“Utility Customer 2020: Choice" by Andy McKenna and Catherine Potter, FierceSmartGrid
The future customer is not just networked, but experiences rapidly expanding options. There are several key drivers of greater choice, including regulatory changes, technology advances innovations, and market forces. In this article, we'll cover three key dimensions of choice for energy customers: 1) choice in provider, 2) choice in products and other offerings, and 3) choice in service and delivery model -- and their implications for utilities. Read more.
Jeremy Fago, Power & Utilities deals leader quoted in “Mega deals comprised 93 percent of Q2 utility mergers and acquisitions,”, published in FierceEnergy, August 8, 2014. (Picked up by FierceSmartGrid and Mergers & Acquisitions News)
PwC’s Power & Utilities Q2 Power Deals report featured in “ St. Louis companies play role in big year for utility mergers”, St. Louis Post- Dispatch, August 7, 2014. (Picked up by EnergyBiz and Energy Central)
Andy McKenna and Catherine Potter’s byline “Utility Customer 2020: Choice”, published in FierceSmartGrid, June 25, 2014
Dustin Johnson and Candice Pedersen’s byline “A Utility's Social Media Journey to Customer Connectivity”, published in Electric Light & Power, June 13, 2014
Casey Herman, Robin Miller and Tim Schutt’s byline “Top 5 Things Utilities Should Watch for in 2014”, published in Electric Light & Power, May 29, 2014
Miles Mooney quoted in “PwC's Mooney sees utility business facing headwinds”, St. Louis Post-Dispatch, June 13, 2014. Picked up by World News
Dan Bowman’s appointment to Power & Utilities Operations leader mentioned in San Francisco Business Times’ “People on the Move” column, June 6, 2014
PwC Power & Utilities leak detection report is highlighted in “Gas pipeline leaks: More is not necessarily bad”, FierceEnergy, May 29, 2014
Branton Cole and Robert Dornbush’s webcast on “How to craft the perfect field mobility program” is highlighted in, Intelligent Utility, May 15, 2014
PwC Power and Utilities Q1 Power Deals data is highlighted in “M&A Activity Focuses on Strategic Opportunities Spanning the Power and Utilities Industry Landscape in First Quarter, According to PwC US”, Consultant News, May 7, 2014
Jeremy Fago and Rob McCeney are quoted on Power & Utilities M&A activity in “Utility mergers, acquisitions focused on growth, return potential”, Renew Grid, May 7, 2014
PwC Power and Utilities Q1 Power Deals data is highlighted in “Utility mergers, acquisitions focused on growth, return potential”, FierceEnergy, May 7, 2014
PwC Power and Utilities Q1 Power Deals report is highlighted in “M&A Activity Focuses on Strategic Opportunities Spanning the Power and Utilities Industry Landscape in First Quarter, According to PwC US”, Contify.com, May 6, 2014 (Picked up by India Energy News)
PwC Power and Utilities Q1 Power Deals report is highlighted in “PwC: M&A decreases over power, utilities industry in 1Q of 2014”, Power Engineering, May 6, 2014
PwC Power and Utilities cut of the Digital IQ survey is highlighted in “Utility CIOs: Social media will impact customer relationship”, Utility Div, April 21, 2014
PwC Power & Utilities cut of the Digital IQ Survey is highlighted in “Utility CIOs: How you stack up against other industries”, SmartGridNews.com, April 18, 2014 (Picked up by Breaking Energy and Commodity Online
“The Utility Customer 2020: Digital, connected, social" by Andy McKenna and Kimberly Lord, FierceEnergy, March 4, 2014
PwC’s 2014 Chief Audit Executive Survey highlighted in “Increasing chief audit executives' relevancy,” FierceSmartGrid, February 25, 2014
PwC’s Power and Utilities byline highlighted in “Electric Light & Power and PwC report utility cyber-attacks on the rise,” Hacksurfer, February 23, 2014
“Utilities — What to watch for in 2014,” byline by Casey Herman, Robin Miller, and Tim Schutt, Electric Light & Power, February 12, 2014
Jeremy Fago quoted in a Q&A for the practice’s Q4 M&A report in “Power & Utilities M&A Volume Jumps In Q4 According to PwC deals snapshot,” Big4.com, February 6, 2014
PwC’s Power & Utilities 4Q13 M&A report mentioned in “Acquisition activity up for North American utilities,” Energy Digital, January 31, 2014
Robin Miller’s new role as PwC U.S. Power & Utilities tax leader is featured in “Tax Notes Today,” Tax Notes, January 31, 2014
PwC’s Power & Utilities 4Q13 M&A analysis featured in “Power, Utility Sector M&A Activity Ramped Up in 4Q2013,” Natural Gas Intel, January 28, 2014
PwC’s Power & Utilities 4Q13 M&A report mentioned in “Strong Deal Activity Generates Increase in North American Power & Utilities M&A Volume in Fourth Quarter and Full Year 2013, According to PwC US,” Electric Energy Online, January 28, 2014
PwC’s Power & Utilities 4Q13 M&A report mentioned in “Strong Deal Activity Generates Increase in North American Power & Utilities M&A Volume in Fourth Quarter and Full Year 2013 According to PwC US,” India Energy News, January 28, 2014
PwC’s Power & Utilities 4Q13 M&A report featured in “2013 asset activity a good sign for 2014,” FierceEnergy, January 27, 2014
Casey Herman, PwC U.S. Power & Utilities leader, featured in “People on the Move: January 23,” Crain’s Chicago Business, January 23, 2014
PwC’s new Power & Utilities new leadership team highlighted in “PwC Us; PwC Appoints New U.S. Power & Utilities Leadership Team,” Vertical News, January 23, 2014 (Picked up by Journal of Engineering)
Tim Schutt, PwC U.S. Power & Utilities advisory leader, mentioned in “People in the News: Tim Schutt,” Atlanta Business Chronicle, January 17, 2014
PwC’s new Power & Utilities leadership highlighted in “PwC Names U.S. Power Leaders,” Power, Finance and Risk, January 16, 2014
PwC’s new Power & Utilities leadership mentioned in “PwC Names Herman as US Power & Utilities Leader,” M2 Equity Bites, January 15, 2014
Robin Miller’s new role as PwC U.S. Power & Utilities tax leader featured in “PwC US promotes Robin Miller to Tax Leader for Power & Utilities practice,” Tax Grotto, January 15, 2014
PwC’s new Power & Utilities leadership team featured in “PwC Appoints New U.S. Power & Utilities Leadership Team,” India Energy News, January 14, 2014
Dennis Curtis and Philip McLemore quoted and PwC Power and Utilities Changing Workforce paper highlighted in "Can Utilities Adjust to the ‘New Normal’?," Breaking Energy, December 16, 2013
PwC Power and Utilities Changing Workforce paper highlighted in "Utilities Industry Facing Workforce Changes with Generational Shift," Aging Workforce News, December 16, 2013
Power and Utilities Changing Workforce report highlighted in "Solving the utility workforce crisis: a fresh approach from PwC," Smart Grid News, December 13, 2013
Power and Utilities Changing Workforce report highlighted in "Retiring Utility Workers: Crisis or Opportunity?," Greentech Media, December 13, 2013 (Picked up by Tech Investor News)
PwC Power & Utilities 3Q13 M&A analysis featured in "North American power, utilities M&A increase in Q3 2013," Electric Light & Power, December 11, 2013
PwC Power & Utilities 3Q13 M&A analysis featured in "What Will Higher Interest Rates Mean for the North American Power Sector?," Breaking Energy, December 2, 2013
PwC Power & Utilities 3Q13 M&A analysis featured in “Renewable energy attracting investors,” FierceEnergy, November 15, 2013
PwC Power & Utilities 3Q13 M&A analysis featured in “Investors Continue to Prize Power Company Assets,” EnergyBiz, November 13, 2013
13th PwC Annual Global Power & Utilities Survey previewed in: “Global power, utilities survey on disruptive forces,” Electric Light & Power, November 13, 2013
PwC Power & Utilities 3Q13 M&A report highlighted in: “North American power and utilities M&A activity increases,” Positions & Promotions, November 13, 2013
Jeremy Fago and Rob McCeney quoted on North American power & utilities M&A activity in “North American Power & Utilities M&A Activity Increases in the Third Quarter of 2013,” Transmission & Distribution World, November 12, 2013
PwC Power & Utilities 3Q13 M&A report mentioned in “Power And Utilities Deals Up In Q3, Report Says,” Law360, November 12, 2013
PwC Power & Utilities 3Q13 M&A analysis mentioned in “PwC: North American Power & Utilities M&A Activity Up,” Big4.com, November 12, 2013
Russell Pearson quoted on talent management in “Recruiting and Shaping a Winning Workforce,” EnergyBiz, November 7, 2013
PwC Power & Utilities report “Next-Generation Leak Detection For Safe, Reliable Delivery” featured in Pipeline & Gas Journal, October 2013
Human Capital Effectiveness Report, Electric Light & Power, October 9, 2013
Regulatory change on commodity trading and risk in power, utilities, Electric Light & Power, October 9, 2013
Even utility execs concede the industry is being transformed, GigaOm, October 8, 2013
Mega deal drives surge in North American power & utilities, Electric Light & Power, August 14, 2013
Mega deal drives Q2 utilities M&A FierceEnergy, August 9, 2013
Bay Area People San Francisco Business Times Online, July 2, 2013
Next-Generation Leak Detection For Safe, Reliable Delivery By Jian Wei, Mark Menzie and Jared Racine, Pipeline & Gas Journal, November 8, 2013
Leak detection and repair have become increasingly critical to the safe and reliable delivery of natural gas and to protecting the environment. Yet many gas distribution companies are finding that their pipelines are aging at a faster rate than they can be surveyed and repaired. That’s because the traditional flame-ionization leak-detection process is hard-pressed to keep pace with emerging demand for more frequent, accurate and efficient surveys and repairs.
The incumbent leak-survey process is time-consuming and essentially manual. Surveyors walk the length of the territory and use hand-held equipment to check for leaks; often they must get permission from property owners to enter. If surveyors find a hazardous leak, they must place a call to report it and remain onsite until the repair crew arrives. Furthermore, paper-based documentation of leaks must later be manually entered into pipeline information systems, a method that creates delay and invites human error.
The Utility Customer 2020
By Andrew McKenna, Managing Director, PwC US Power and Utilities practice
FierceEnergy, November 19, 2013
Change is all around us. Technology continues to impact our lives at exponential rates. Social media networks and mobile devices are changing the way we interact with the world. Consumers and enterprises are becoming more energy aware and have more energy-related choices than ever before. This new awareness has profound implications on the utilities that deliver that energy. A vision of the customer of the near future, called the "Utility Customer 2020," defines five potential fundamental changes in the utility customer base, and lays out key issues that utilities should consider to prepare for this change.
The Utility Customer 2020 is not a distant, theoretical vision. The transformation is happening today. Utilities should act now to better understand rapidly evolving customer needs and desires, and develop strategies, programs, products and services, and capabilities to meet these emerging needs. Utilities should also reexamine their core operating model and enabling infrastructure to determine if they are up to the task. Organizational structures, corporate culture, core business processes, and systems and enabling technologies will have to evolve -- or in some cases radically change -- not only to meet the need of the utility customer 2020, but do so smartly and cost effectively.
by Andy McKenna and Ryan Cahill Sr., PwC and Francois Gouillart, Enterprise Co-Creation Partnership,
Fortnightly’s Spark e-newsletter, August 27, 2013
Utilities have long lived in a closed, asset-centric world. Success historically has involved mastering the key value chain steps of generation, transmission, and distribution, developing good relationships with regulators to negotiate favorable rate structures, and providing a good-enough level of service to the customer.
Utilities can Prepare for Disasters More Efficiently
by Ron Brown
POWERGRID International, July 17, 2013
Recent surges in severe weather and an increased frequency of cyberattacks have clarified two points: Electric utilities no longer can afford a short-term approach to business continuity and disaster recovery and they should be better prepared for unexpected disruptions.
Smart meter tax credits can increase savings, decrease overall cost
By Kurt Mars and Jim Manley
Electric Light & Power
More than 36 million smart meters have been installed in the U.S., and that count is expected to nearly double to 65 million by 2015, according to the Institute for Electric Efficiency.
Becoming Cyber Secure
By Brad Bauch and Jon Stanford
Power and utility companies today face increasing – and increasingly sophisticated – criminal attempts to infiltrate their computer systems. And U.S. Power systems are more vulnerable to cyber threats, particularly as industrial control systems become increasingly interconnected to corporate back-office systems.
The Changing Role of Utility CFOs
By Sean Riley and Russell Pearson
Electric Light & Power
In the pre-Enron era, a power and utility industry chief financial officer (CFO) often primarily focused on increasing sales through nontraditional businesses such as trading and retail operations and unregulated nonutility ventures. Because of the Enron collapse and other milestones during the past decade such as the onset of deregulation, however, utility industry finance departments have shifted their focus and have returned their attention to the basic business of electric and gas distribution and transmission services, as well as generation.