Making change stick

Change programs often fail because a range of people factors get in the way. Or is it the other way around — change programs are perceived to be getting in the way of effective business as usual practices?

So what do we do to make sure this doesn’t happen with our clients?

We have an approach we call ‘making change stick’. It’s about accelerating the delivery of benefits in ways that are sustained long after a change program is done. It involves having a change approach that:

• Focuses on achieving those benefits and sets up measures to track them.
• Encourages the involvement of the people who will deliver the change in practice; ensuring purposeful communication and balancing those activities that should be driven from the top, and those built on the ideas and successes of the teams on the front line.
• Builds sustainability by embedding new ways of working into performance management and training processes.