Success is as much about transitioning to the third party as it is about managing what’s left behind.

Getting it right entails:
  • Correctly managing the transition, and establishing the interfaces
  • Identifying and getting quick wins- to both justify the commercial case and demonstrate success
  • Establishing the culture within the retained organization and the relationship with the service provider
  • Managing the people transition, both legally and culturally
The ultimate success of an outsourcing rests on successfully establishing the culture and creating a sense of joint interest between your organization and the service provider.