Success is as much about transitioning to the third party as it is about managing what’s left behind.
Getting it right entails:
The ultimate success of an outsourcing rests on successfully establishing the culture and creating a sense of joint interest between your organization and the service provider.
- Correctly managing the transition, and establishing the interfaces
- Identifying and getting quick wins- to both justify the commercial case and demonstrate success
- Establishing the culture within the retained organization and the relationship with the service provider
- Managing the people transition, both legally and culturally