To be successful, an outsourcing arrangement must be closely aligned with and driven by a sound business strategy. This means:
  • Having a clearly identified link to a validated business strategy
  • Indentifying the options available to meet the strategy
  • Being clear about the objectives and required benefits of an outsource, and the criteria by which success will be measured
  • Preparing a business model that factors in not only customer and supplier needs, but also the needs of important stakeholders such as consumer business units
  • Agreeing on a senior sponsor with clear accountability and authority for making the outsourcing arrangement a success, and supporting that individual with a strong team
The clarity of the business model is key to the success of every other aspect of the outsourcing lifecycle.