The Future of Global Business Services - Survey Findings: PwC

June 2012
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The Future of Global Business Services - Survey Findings: PwC

At a glance

The future of Global Business Services - Survey Findings. HfS Research and PwC jointly conducted a survey, The Future of Global Business Services, to identify the drivers and results of organizational efforts to improve business support services.

In February- March 2012, HfS Research and PwC jointly conducted a survey, The Future of Global Business Services, to identify the drivers and results of organizational efforts to improve business support services. Prior to this study, little relevant research had been done on how organizations maximize the impact of their shared services, Global Business Services (GBS) and outsourcing strategies.

The analysis which follows is a joint product focused on the responses from 325 participating organizations.