Publications

The Future of Global Business Services - Survey Findings: PwC The Future of Global Business Services - Survey Findings: PwC
The future of Global Business Services - Survey Findings. HFS Research and PwC jointly conducted a survey, The Future of Global Business Services, to identify the drivers and results of organizational efforts to improve business support services.

The Three Tenets of Global Business Services Execution The Three Tenets of Global Business Services Execution
In this paper, we share leading practices from organizations that have successfully implemented a Global Business Services strategy.

The evolution of global business services: Enhancing the benefits of shared services and outsourcing
A well-executed global business services strategy is distinctly different from the narrower focuses of shared services and outsourcing strategies. It identifies corporate objectives and encourages internal functions to collaborate with each other and third-party service providers to create breakthrough, strategic operational capabilities that drive business outcomes that can result in real marketplace differentiation and competitive advantage.

Leveraging the cloud - the new sourcing alternative
Facilitating business growth, agility and competitive advantage via infrastructure free IT. Cloud computing is increasing its penetration into the business realm. We see leading-practice companies turning to cloud computing, recognizing that it is far more than a better IT solution; rather, they see it as a better business solution. Indeed, cloud computing addresses several critical challenges that are top-of-mind for today’s CEOs, CFOs and CIOs particularly in light of the current economy.

Building a business case for your global sourcing strategy. Benefits of a data driven approach
Given that Global sourcing is a transformational vehicle to drive long-term structural cost-reductions, it is vital that companies invest the time and effort up front to perform a comprehensive, fact-based evaluation of the current-state organization and perform rigorous due diligence on the global sourcing alternatives available to them.

Why global sourcing? Why now? Creating competitive advantage in today's volatile marketplace
The economic downturn and escalating pressure on corporate profitability have combined to focus the spotlight firmly on organizational inefficiencies. To succeed in these tough times, global organizations must effectively manage complexity, gain efficiencies and reduce costs. Many companies have turned to global sourcing solutions to achieve these objectives.

China: Offshore option?
As new countries emerge onto the SS&O scene and begin to attract attention,one in particular is striking a chord and having an impact on the established players in the SS&O market|China.

Is the global outsourcing industry in for a no-holds-barred competition?
The 2009 ORN Service Provider Survey Report
Since its inception in 2004, Duke University's Offshoring Research Network (ORN) project has tracked and reported on the growth of global sourcing for business and information technology (IT) services.

10Minutes on finance & accounting shared services 10Minutes on finance & accounting shared services
What you need to know about emerging finance and accounting shared service centers.

Shared service center: 2nd generation Shared service center: 2nd generation
To ensure long-term added value, your shared services center needs to anticipate changes in requirements and adjust its service portfolio in an effective and efficient way. In this PwC Point of view, we propose solutions to help your business address these challenges.

Sharing: Global sourcing trends Sharing: Global sourcing trends
The trend towards offshoring seems ready to accelerate rather than slow down as cost containment becomes a primary objective in today's harsh economic conditions. All indications are that offshoring by US companies will continue to increase during the next few years.

Offshoring in high-tech and telecom
The high-tech and telecom industry continues to experience unprecedented changes from both market and technology advancements, which force companies to continuously improve their business model and keep up with innovation. To sustain and thrive in this market, companies cannot avoid these changes.

Offshoring in the manufacturing industry
Innovation has always been considered a core competence that should be developed and maintained within an organization. However, over the past decade the growth of global innovation sourcing — driven mainly by the globalization of both technology markets and knowledge workers — has begun to challenge this conventional wisdom. Offshoring goes far beyond the migration of relatively routine tasks like administrative work, IT infrastructure, or call center staffing and now includes product development and design, and research and development.

Off-shoring in retail and consumer goods
As the global economy crawls out of a recession, access to credit is limited, capital is not readily available, and companies are trying to curb costs. Retail and consumer goods companies are no exception. Amid the challenges they face in today’s business environment, they are trying to maintain and grow profit margins. To do this, many of them are expanding into the global market seeking lower-priced products and services.

Sourcing decisions in a downturn
PwC believes that alternative service delivery models, such as outsourcing and offshoring, provide significant opportunities in difficult economic conditions. We recommend taking additional care to assess and understand the complexities of an increasingly volatile market. Only then can executives make effective decisions that will stand the test of time.

From partners to providers: How outsourcing relationships have changed for the future
All too many companies find that their outsourcing deals fall short of expectations. Find out how more collaborative relationships between customers and service providers are changing things for the better.

How an integrated approach can lead to sourcing success
Increasingly, companies are forming collaborative relationships with their suppliers, stressing joint ventures and entrepreneurial creativity. Sourcing relationships are evolving away from vendor vs. buyer into partnerships. In this new model, organizations face a range of sourcing options, from shared services to hybrid models. This publication suggests differing approaches to a sourcing strategy.