Driving high-performing shared services and outsourcing

May 2012
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Driving high-performing shared services and outsourcing

At a glance

In our view, a successful initiative requires an effective change management program plus a solid talent management program, working in tandem from strategic planning throughout the life cycle of the project.

Organizations are increasingly leveraging shared services and outsourcing initiatives to reduce costs, increase efficiency, achieve greater agility and improve compliance. Yet the majority of these initiatives fail largely because executives underestimated the degree of change required, thereby forcing extended timeframes that resulted in value leakage. When change and talent management professionals collaborate with company leadership to focus on key success factors, positive things start to happen.