Choosing a destination country is a key component of a shared services and outsourcing SS&O) strategy, and it is a complicated undertaking. Companies need to consider the way different countries fit their requirements, and must evaluate a potential destination across a broad range of criteria: infrastructure, language, labour pool, costs, educational programs and facilities, political, social and economic environments, government incentives, business maturity, and cultural compatibility.
From an organizational perspective, selecting the right country for SS&O helps drive development of the business case and is an integral part of envisioning the target operating model. Once the location decision is made, it locks in core elements of planning, implementation and operation.
As new countries emerge onto the SS&O scene and begin to attract attention, one in particular is striking a chord and having an impact on the established players in the SS&O market|China.