This survey shows that leading companies are reimagining operations. They are aligning costs more effectively with business strategy and working across functional lines to build experiences for their customers that are hard to copy. These companies are more confident about their future prospects, too. It's an exciting time for operations leaders, who can drive their companies' destiny like never before.
Getting the right processes in place and embedded in an organization is key to successfully running a business. However, in order to get there, you should 1) make sure the correct process is designed, managed, and owned effectively, 2) implement senior sponsorship where needed, 3) ensure your people are capable of carrying it out, 4) confirm the success can be measured, and 5) make certain the process improves where needed.