Optimization and transformation
Too often a project stops once the transition is complete. Yet, real success is determined by the quality of the ongoing management of this new relationship.
Getting it right entails:
- Managing and monitoring the contract against service levels and resolving any disputes quickly, yet amicably
- Transforming or optimizing both the retained and transferred business to ensure the benefits of the outsourcing are achieved
- Re-assessing the relationship on a periodic basis to identify any changes that may be necessary in management or contractual details
- Actively managing the delivery of the business case and realizing the benefits