Outsourcing: Implement

How to effectively manage change

If this is your situation

  • You want to know how to ensure that all elements are in place before you go live.
  • You want to know how to transfer knowledge and processes without disrupting operations.
  • You need to understand how to manage the facilities build-out.
  • You need to know how to mitigate the risks associated with the transition.
  • You want to know how to manage the organizational changes.
  • You want to know how to manage the human resource changes.
  • You want to know how to manage the retained organization.
  • You want to know how to accelerate the business benefits expected through the sourcing implementation.

How PwC can help you

  • Assist in development/deployment of service management and governance processes.
  • Define process checkpoints and quality measures for go-live date across people, process, and risk.
  • Develop and assist in managing the implementation of the facilities build-out plan for the sourcing options — whether ITO, BPO, or SS.
  • Assist in managing the transition to a new environment, including support in the following areas: business continuity plans, service delivery plans, governance models, communications plans, change management processes, service contingency plans, and organizational structures.