Service supply chain as a source of competitive advantage

May 2014
  • Print-friendly version
Service supply chain as a source of competitive advantage

At a glance

After recent years of focus on reducing product and supply chain costs, high performing product manufacturing companies are now taking a structured look at service supply chain operations. Traditionally, the service supply chain for these original equipment manufacturers has been perceived by company officers as hard to manage: a “cost of doing business” and a “second tier driver of business value”. Often, these operations have been an afterthought for creating competitive advantage since spending often exceeds reserves, inventory write-offs are common and customer experience ratings of post-sale services are traditionally weak.
But it doesn’t have to be that way.