Service supply chain as a source of competitive advantage

May 2014
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Service supply chain as a source of competitive advantage

At a glance

After recent years of focus on reducing product and supply chain costs, high performing product manufacturing companies are now taking a structured look at service supply chain operations. Traditionally, the service supply chain for these original equipment manufacturers has been perceived by company officers as hard to manage: a “cost of doing business” and a “second tier driver of business value”. Often, these operations have been an afterthought for creating competitive advantage since spending often exceeds reserves, inventory write-offs are common and customer experience ratings of post-sale services are traditionally weak.
But it doesn’t have to be that way.

We explore:

  • What drives the difference in performance and is creating a competitive advantage
  • Engaging service supply chain partners in innovating operational practices
  • The competitive advantage of service supply chain generated revenue