Utilities can harness technology to drive improvement
This PwC report outlines how:
Utilities that harness new web-based technology are positioned to thrive in today’s evolving marketplace
Legacy technology hampers a utility providers’ ability to respond quickly and improve core operations
Utility companies are feeling the pressure to support a diverse and geographically dispersed workforce
Utility executives who harness new technological developments while taking a comprehensive approach to process innovations including process reviews, change management and performance metrics monitoring will be in a position to thrive as the industry enters its next major stage of evolution.