Utilities can harness technology to drive improvement

This PwC report outlines how:

• Utilities that harness new web-based technology are positioned to thrive in today’s evolving marketplace
• Legacy technology hampers a utility providers’ ability to respond quickly and improve core operations
• Utility companies are feeling the pressure to support a diverse and geographically dispersed workforce

Utility executives who harness new technological developments while taking a comprehensive approach to process innovations including process reviews, change management and performance metrics monitoring will be in a position to thrive as the industry enters its next major stage of evolution.

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