Communications publications

Consumer Intelligence Series: The sharing economy

Consumer Intelligence Series: Customer care evolution

2013 North American wireless industry survey

18th Annual Global CEO Survey: Communications industry
Communications industry CEOs are looking to expand their businesses. They want to access new technologies and focus on innovation. They are considering expanding with healthcare, financial services, entertainment, media, and technology companies. They’re struggling to hire the right talent.

Momentum Builds: US Deal Insights year end 2014
It was an active year for Cable, Advertising & Marketing and Information & Internet. EMC companies are spending time, effort and money on their strategy and relative position in the digital value chain. PwC reviews deal activity last year and shares its outlook for 2015.

Cities of Opportunity: The urban rhythm of entertainment and media
This report investigates the drivers of growth across 30 cities and identifies pockets of potential from tapping into spending growth to leveraging a skilled workforce.

Entertainment, media, and communications tax newsletter: Vol 24
The Entertainment, Media, and Communications Tax Newsletter is a quarterly publication that discusses critical tax legislation and regulatory developments that may impact entertainment, media and communications companies. The February 2015 issue contains an article on recent IRS guidance provides safe harbor accounting methods for cable system operators.

Stay informed: 2014 SEC comment letter trends Entertainment, Media & Communications
Highlights of SEC comment letters issued to companies in the entertainment, media & communications sector from November 1, 2013 to October 31, 2014.

Consumer Intelligence Series - The Wearable Future
There are many applications for wearable tech in enterprise and in life. It will upend the retail industry, revolutionize health care and will likely change advertising and content as we know it. But for wearables to work, they must be anchored in human centered design. PwC's research digs into the business of wearables and the consumer attitudes and preferences that will shape the future of wearable technology.

Combi-nations: US deal insights Q3 2014
On May 28, the FASB and IASB issued their long-awaited converged standard on revenue recognition. Almost all entities will be affected to some extent by the significant increase in required disclosures. But the changes extend beyond disclosures, and the effect on entities will vary depending on industry and current accounting practices.

In depth: Revenue from contracts with customers: Communications supplement
On May 28, the FASB and IASB issued their long-awaited converged standard on revenue recognition. Almost all entities will be affected to some extent by the significant increase in required disclosures. But the changes extend beyond disclosures, and the effect on entities will vary depending on industry and current accounting practices.

Big deals keep on turning: US deal insights Q2 2014
The entertainment, media and communications (EMC) deal market is still hot with 50% more mega-deals announced this quarter over last year. We cover the landscape of deals including private equity and cross-border deals, and dive deep into the myths and best practices of valuing early-stage technology companies. We recap recent deal activity in the most active sectors, including: Advertising & Marketing, Publishing and Internet.

Consumer Intelligence Series - Spotlight on US Hispanic Consumers – 2014
For businesses aiming to succeed in today’s economy, Hispanics represent unparalleled growth opportunities. Through the ongoing Consumer Intelligence Series, PwC’s Entertainment, Media, and Communications practice and Health Research Institute (HRI) collaborated to better understand Hispanic consumer attitudes and behaviors in the rapidly changing media, technology, and healthcare landscape.

Global entertainment and media outlook: 2014 - 2018
Now in its 15th year, PwC’s annual Global entertainment and media outlook (Outlook) provides a single comparable source of five-year forecast and five-year historic consumer and advertiser spending data and commentary, for 13 entertainment and media segments, across 54 countries.

Economic impact of trade secret theft: A framework for companies to safe guard trade secrets and mitigate potential threats
Governments, companies and individuals all play a role in improving trade secret protection. It is in every company’s self-interest to improve trade secret protection and to use their leverage to encourage the companies they work with to do the same. Historically, such improvements have been viewed as a cost, not an investment.

Spectrum auction offers new opportunities for TV broadcasters
The planned 2015 FCC auction of spectrum currently used for television broadcast across the United States presents a potential opportunity for broadcasters to monetize a valuable asset – their wireless spectrum – in a new way.

A strong start for big deals: US deal insights Q1 2014
We cover the landscape of deals including private equity and cross-border deals, and dive deep into the emergence of Multi-Channel Networks (MCN) as the new hot property in the digital video space. We also recap recent deal activity in the most active sectors.

Cloud-enabled telco opportunities
This study explains why, more than ever before, telcos are challenged with the need to evolve beyond network connectivity and provide distinctive service offerings.

Digital disruptor: How Bitcoin is driving innovation in entertainment, media and communications
Digital Disruptor: Bitcoin is a peer-to-peer currency and has gained traction recently. PwC's report discussing the evolution and impact of Bitcoin, and its adoption in sectors such as entertainment, media video games, casino gaming, travel & tourism, telecom and internet.

US, Media, & Communications deal insights: 2013 year-end update (2013 edition)
The entertainment, media and communications (EMC) deal market is gaining momentum once again and companies face greater competition for attractive acquisitions. We look at deal drivers and the deal outlook for 2014 in the most active sectors, including: Broadcasting, Communications, Advertising & Marketing, Publishing, Recreation & Leisure and Film/Content.

Healthcare's new entrants: Who will be the industry's
As the US healthcare ecosystem transforms into a technology-enabled and consumer-focused market, companies from outside the industry are moving fast to capitalize on the change. These new entrants are poised to radically change how care is accessed, delivered, managed and funded, diverting billions of dollars from traditional healthcare organizations and building new markets in the New Health Economy.

Game Changer: A new kind of value chain for entertainment and media companies
Producing and managing digital content is top of mind for entertainment and media companies. Cloud technology is the answer that allows for businesses to produce, distribute and, even more importantly, manage their content across regions and platforms in an efficient and effective way. And the benefits extend to the consumer in which tailored content is delivered to better suit their needs.

US Entertainment, Media, & Communications deal insights: Q3 2013 update
Internet, Communications and Publishing sub-sectors saw increased deal activity, contributing to the 9% growth in announced deals for the 3 quarters ended 2013 versus prior year. In addition to deal trends for the year to date, a deeper look at one sub-sector -- telecom operations -- and the deal opportunities abounding as telecom companies look to improve network operations and spectrum efficiency.

2012 North American wireless industry survey
PwC's 2012 North American wireless industry survey provides an understanding of current and emerging trends in the wireless sector. It will help your business benchmark against other North American operators and shape changes in your general financial accounting and reporting policies.

Stay informed 2013 entertainment, media & communications SEC comment letter trends
Highlights of SEC comment letters issued to companies in the entertainment, media & communications sector.

Clearing the way: 2012 Outlook for telecom network decommissioning
Telecom operators continue to upgrade their network technologies to meet consumer demand while maintaining multiple generations of different technologies. A PwC study found that many have begun to decommission legacy networks or are working on such a strategy.

PwC mobile innovations forecast
Improvements in displays, including improved touch sensitivity and more power efficiency, will enable many mobile innovations through 2015.

Opening the mobile wallet
The mobile wallet is an opportunity for companies to offer consumers money-saving incentives if they can address consumer concerns about security, privacy, and usability.

Three ways mobile operators can (profitably) help customers self-manage data consumption
With mobile data consumption growing exponentially, mobile telecom operators need to manage the increasing demand while remaining profitable. This report outlines 3 ways that mobile operators can let customers self-manage data without compromising profitability.

Competing for customer loyalty in media and communications markets
Through PwC’s ongoing consumer research program, we gain directional insights on consumer attitudes and behaviors in the rapidly changing media landscape. Our series explores Digital Transformation in the Entertainment, Media and Communications industry.

Communications review: Growing telecom revenues: What's next?
According to industry estimates, 2012 will be the year when household broadband revenues, globally, finally overtake household voice revenues. Perhaps more important in 2012, the number of 4G LTE mobile spectrum auctions, pilots and rollouts around the world will accelerate.

Social media: The future of customer relationships
Social media has become a dominant force in consumer culture and is being exploited successfully by some of the world's leading businesses. Learn about the significance of the paradigm shift to social media, the implications it has for businesses, and how to get started and maintain momentum.

Customer profitability
Most organizations today assess business performance using revenue or broad based profitability metrics. Yet this approach may be causing organizations to miss valuable opportunities to make their business more profitable. A closer look at individual customers can help transform an organization's bottom line. Customer profitability analysis goes well beyond customer segmentation which measures the profitability of groups of customers based on geography or product mix - but looks at an individual customer and how they are contributing to the bottom line based on the products they own, subscriptions, customer service history, and other factors.

How consumer conversation will transform business
How consumer conversation will transform business examines how new technologies and new methodologies are transforming a new source of consumer data — the customer's thoughts, intentions and innovative ideas obtained from conversations found in blogs, message boards, phone calls and other interactive media — into a dramatically deeper understanding of consumers.

We believe this granular, real-time view of unfiltered behaviors and attitudes has the potential to disrupt consumer-oriented businesses across numerous industries, including telecommunications, entertainment and media, retail, and consumer packaged goods.

Consumer insight series: Research findings papers
As part of our global consumer research program, PwC's Entertainment, Media, and Communications practice conducts consumer discovery sessions to elicit candid feedback and gain new understanding of consumer attitudes and behaviors in a rapidly changing media landscape.

Navigating the era of the empowered consumer
PwC facilitated a day-long conversation among 36 senior advertising, content, distribution, and media professionals to explore the rapidly evolving technologies and changing consumer behaviors, and the uncertainty that these factors are creating around how companies do business, reach consumers, and monetize products and services.

Be counted: A fact book measurement companies serving US the media industry
A compilation of companies offering measurement services and tools to help advertisers, media agencies and content providers and distributors analyze returns on their entertainment and media investments.

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