Publications

BYOD: Agility through consistent delivery
The consumerization of IT has become an unstoppable force. This trend, also referred to as “bring your own device” or BYOD, describes an environment in which employees use personal technology – laptops, smart phones, tablets, and even desktop PCs – to access corporate networks, applications and data.
PwC-Book: Strategic Enterprise Architecture Management
Hundreds of books, white papers, and articles deal with Enterprise Architectures (EA). They address important questions and create inspiring views, some of which are referenced in this book. But they are unlikely to answer business people’s or executives’ questions about enterprise architecture management (EAM). The current documented body of knowledge in this domain focuses on engineering techniques such as modelling, patterns, reference architectures, tools, repositories and so on. But if we want to unleash EA’s benefits, we need to better understand its management context; in other words, we need to value EAM as a top management topic.
Curing customer churn
This paper outlines current challenges in churn management, details leading practices for developing a knowledge of true churn causes and priorities, and covers the organizational challenges that must be overcome to eliminate the root causes of churn and thereby increase profitability.
Enterprise-level value engineering
Low-cost country sourcing, distributed Research & Development (R&D), and other innovations have greatly improved the efficiency of product development. But, as pressures from global competition intensify, companies are increasingly optimizing for speed—with cost as a secondary consideration.
The next generation of cloud computing
When discussing moving to the cloud, the question has become “how and how fast” rather than “why.” In the new era of cloud computing, the CIO will take the role and responsibilities of a cloud broker, controlling the sourcing, implementation, and management of multiple cloud services.
The ever-changing global service-provider industry.
Key findings for 2010
As the outsourcing industry continues to mature, driving the commoditization of services, service providers are taking steps to diversify.

Dig deeper into the findings.
Harness the power of your data management, business intelligence and knowledge management assets
PwC's Enterprise Decision Management (EDM) framework uses management principles, procedures, behaviors, and technology to help companies align their decision-making with their operating strategies. The framework helps decision-makers reach smarter, faster decisions by providing precisely the information they need when they need it.
Make information work to your advantage
Data governance creates an environment where companies can leverage their data quickly and efficiently to respond to challenges and opportunities posed by the market. A sound data governance program provides formal policies, standards, and oversight that enable decision-makers to receive the accurate, timely information they need to achieve business objectives.
Master Data Governance : Model and Mechanism
This article presents a perspective on the critical components of a governance model, the processes required to get to an operating governance model and insight into key challenges expected along the way.
Architecting the data layer for analytic applications: A look at solutions designed to work in today's data-intensive, high-volume, read-only environment
Analytics are a major component of any Business Intelligence (BI) application, but traditional data strategies no longer work in today’s data-intensive, high-volume, read-only environment for large-scale data analysis (BigData) and very large data warehouses. To help you navigate through the maze of available alternatives, this paper examines the data or persistence layer in the BI stack, comparing and contrasting some of the key architectures now available to you.
Leveraging the cloud - the new sourcing alternative
Facilitating business growth, agility and competitive advantage via infrastructure free IT.

Cloud computing is increasing its penetration into the business realm. We see leading-practice companies turning to cloud computing, recognizing that it is far more than a better IT solution; rather, they see it as a better business solution. Indeed, cloud computing addresses several critical challenges that are top-of-mind for today’s CEOs, CFOs and CIOs—particularly in light of the current economy.
Building a business case for your global sourcing strategy. Benefits of a data driven approach.
Given that Global sourcing is a transformational vehicle to drive long-term structural cost-reductions, it is vital that companies invest the time and effort up front to perform a comprehensive, fact-based evaluation of the current-state organization and perform rigorous due diligence on the global sourcing alternatives available to them.

Business case for moving to a cloud-oriented environment
Cloud computing: A business imperative as a revenue driver as well a cost reducer
Why Global sourcing. Why now?
The economic downturn and escalating pressure on corporate profitability have combined to focus the spotlight firmly on organizational inefficiencies. To succeed in these tough times, global organizations must effectively manage complexity, gain efficiencies and reduce costs. Many companies have turned to global sourcing solutions to achieve these objectives.
A shift to cloud computing and its impact on revenue recognition A shift to cloud computing and its impact on revenue recognition
During the recent economic downturn, companies began to look for solutions that would help reduce their cost structures and improve profitability. One solution that has emerged is cloud computing. Now that cloud computing is increasing its penetration, the question is how will it impact revenue recognition for the companies that provide cloud services.

Protecting your brand in the cloud: Transparency and trust through enhanced reporting Protecting your brand in the cloud: Transparency and trust through enhanced reporting
Cloud computing is becoming a foundation for benefits well beyond IT cost savings. Yet, many business leaders are concerned about how they will address the issues that surface in every conversation about the cloud: security, privacy, availability, and data protection. Faced with the risk of a potential threat to their brand, companies need transparency into how well cloud providers' environments address concerns.

The value-creating CIO*
More and more businesses want the CIO to be a process manager, creator, and strategist across the full mosaic of the business; that is, they want a CIO who creates value. That means being involved in more front-office, client-facing, and revenue-oriented areas where flexibility, variability, and ambiguity are norms — and where employees need the help of technology to explore and capitalize potential new opportunities and demands.

Framework for SOA services
SOA is now a mainstream strategy for improving IT performance, yet the architecture often does not live up to expectations. The reason? Many implementations are not built on a proven framework for reusable services.
A successful framework requires a fundamental shift in the way organizations think about integration. Simply put, the business process is no longer coupled with the technology that automates it.

Pursuing process maturity through business process management
In the modern economy, service offerings evolve from specialized to commodity-type services faster than ever. The ability for companies to flourish or fail is based on their ability to adapt to these market-driven demands.

Set your future free:  IT's role in innovation management
It isn't whether organizations should leverage the technology that delivers today's innovation management models, but how. IT, as the owner of the engine behind innovation, must emerge as the leader. With careful thought, planning, and ingenuity, IT can help businesses move from a closed innovation model to an open one, playing a pivotal role in capturing an increasingly elusive competitive advantage.

10Minutes on the CIO
C-suite executives these days are pretty comfortable with technology, thanks to iPhones, Kindles and other innovative consumer products. What they may not realize is that, by working more closely with their CIOs, they can use technology to build their company's next competitive advantage. Leading CIOs are already helping their companies develop new products and services, win loyal customers and use data to make better-informed decisions – while running increasingly efficient IT organizations. If this isn't happening at your company, you may want to read this 10Minutes and gain some insights into what you can do.

The right choice: Implementation starts with selection
Businesses are complex organisms. From the production line to sales representatives in the field to accounts receivable professionals in the back office, a company often needs help automating and streamlining its interlocking processes. Enterprise systems offer operational and strategic advantages to companies that employ them; a thorough selection process is imperative to choosing the right system.
The situational CIO: IT problem solver, cost cutter, strategist The situational CIO: IT problem solver, cost cutter, strategist
According to this PwC whitepaper, the pendulum is about to swing back to a demand for more strategic involvement by CIOs, without losing the tactical strengths favored recently.
Make information work to your advantage* Make information work to your advantage*
Whether you are exploring the benefits of a data governance program or have already embraced data governance and are looking to refine your efforts, the concepts and methodology described in this document will prove helpful.
Achieving business-driven SOA
A successful service-oriented architecture (SOA) initiative is one that focuses on achieving key business goals rather than just technical proficiency - it is business-driven SOA.
SOA Governance
Service-oriented architecture (SOA) governance transcends simply designing and developing Web services and implementing SOA registries, repositories and other like tools
10Minutes on realizing ERP value 10Minutes on realizing ERP value
10Minutes on realizing ERP value discusses how economic downturns can be the best time to undertake a wide range of ERP-related actions.
I for innovation: CIO of the future I for innovation
The CIO of the future: According to this PwC whitepaper, the best CIOs help define and execute forward-looking business strategies and innovation, as well as maintaining and enhancing technology resources and infrastructure.


Why isn't IT creating more value?
This whitepaper offers insight into why, as the corporate will to invest in information technology has never been greater, less value is being created. The paper discusses how business leaders can reverse course and start a new cycle of value creation.

Pursuing process maturity through business process management
Business processes are a series of repeated steps and actions (whether in defined sequence or in parallel) taken by a company to create tangible value for its customers. The value stream includes end-to-end horizontal business processes that cut across functional organizational boundaries with interaction from the customer and various value-chain partners.

Achieving business-driven SOA
A successful service-oriented architecture (SOA) initiative is one that focuses on achieving key business goals rather than just technical proficiency - it is business-driven SOA. By aligning SOA initiatives with well-defined enterprise strategies, companies can better contain costs, comply with governance mandates, meet competitive challenges and position themselves to keep pace with changes in market conditions.

SOA Governance
Service-oriented architecture (SOA) governance transcends simply designing and developing Web services and implementing SOA registries, repositories and other like tools. Robust organizational groundwork is required for an SOA implementation to succeed. PwC advocates using an SOA governance framework that takes into account people, processes and technology across different SOA domains and levels. Doing this in conjunction with a staged implementation approach can help firms achieve the potential cost savings, flexibility and agility promised by SOA.

Managing IT in through the downturn
This paper explores our approach to cost reduction, underpinned by a framework that addresses strategy, structure, people, processes, as well as technology. By looking at all five dimensions, PwC can help organizations identify tangible, sustainable opportunities to reduce cost and support the delivery of an IT service which genuinely supports value creation and provides a flexible platform for supporting future growth.

Technology forecast: Summer 2008
This new quarterly journal takes its cue from the well-known annual PwC Technology forecast books published for over a decade. The inaugural issue considers how IT is evolving within the context of an emerging management model focused on creating enterprise agility. As authority is pushed out to the edge, what IT enablers will facilitate faster decision making? How will companies manage continuous change and the complexity that results from it? What kinds of collaboration and other Web 2.0 tools can help? What's the next important software suite?

Technology forecast: Fall 2008
Do more with less. Be more innovative. Manage continuous change. Anticipate market shifts. Standardize wherever possible to reduce costs. Be more agile. In scores of conversations with business and technology executives, it has become evident to PwC that many apparently unrelated initiatives share a common challenge: effective management in an era of continuous change without tearing the organization apart by lurching from one initiative or crisis to the next. This issue of the Technology Forecast describes how.

Technology forecast: Winter 2009
This issue explores the future of enterprise applications and their role in creating a foundation for agility in an environment of accelerating change. PwC offers a three-layer framework and rationale for extending the capabilities of enterprise applications further into management. PwC's solution bridges the gap between strategy and operations by balancing standardization with flexibility to deliver significant competitive advantage through higher performance and more agile strategies and behaviors.

Technology forecast: Summer 2009
This issue explores the impact of cloud computing trends on IT infrastructure and its role in creating a foundation for business agility. It shows how today's IT environments are dominated by a collection of built to order legacy solutions that were designed to deliver functionality in a silo, but not designed for agility and change. That's because these legacy solutions are tightly coupled stacks of logically distinct layers of IT infrastructure (compute, storage, network) and applications. The provisioning and daily management of this infrastructure is also largely non-standard and manual.

How technology helps to create an agile enterprise
Oracle alliance overview

Business Transformation

IFRS is on the horizon: Are your systems ready?
Oracle IFRS whitepaper

10Minutes on realizing ERP value
10Minutes on realizing ERP value discusses how economic downturns can be the best time to undertake a wide range of ERP-related actions

Human Capital Transformation

Creating an agile workforce through human capital and talent management transformation
Oracle human capital transformation overview

Creating an agile workforce: Leading practices in transforming talent management
Oracle human capital transformation whitepaper

Corporate Performance Management (CPM, also known as EPM)

How to leverage technology to drive sustainable corporate business performance
Oracle corporate performance management overview

Achieving value by effectively anticipating and managing change
Oracle corporate performance management whitepaper

Governance, Risk and Compliance (GRC)

Leveraging technology to integrate governance, risk and compliance
Oracle governance, risk and compliance overview

Security and Identity Management (IdM)

How optimizing access, roles, and responsibilities translates directly to business value
Oracle security and identity management overview

From people to process: Unlocking the value of identity and access management with Oracle technology
Oracle security and identity management whitepaper


Customer Effectiveness

Customer effectiveness: Advance your ability to win, keep and deepen relationships with your customers

Finance Transformation and Implementation

SAP and IFRS: Complying with International Financial Reporting Standards (IFRS): Getting your systems ready to meet financial consolidation and reporting requirements

Enterprise Transformation

Customer Effectiveness: The heart of your business*
Advance your ability to win, keep and deepen relationships with your customers.

Governance, Risk, Controls and Compliance

How to navigate risk management and compliance complexity
Leveraging SAP® BusinessObjects™ Process Control to transform risk management into a strategic investment and reduce compliance spend.

Business Intelligence and Enterprise Data Management

How can your organization empower decision-makers to anticipate, manage, and create change
Embrace the Enterprise Decision Management framework to harness the power of your data management, business intelligence, and knowledge management assets.