Taking the customer experience to the next level

May 2014
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Taking the customer experience to the next level

At a glance

Today’s connected customers are driving the retail agenda. Shopping is now a 24/7 experience, and switched-on consumers are able to research and compare products and prices, and read reviews before making a purchase decision. As a Platinum Cloud Alliance Partner with Salesforce.com, PwC combines customer-centered strategy with strong execution in social, mobile, digital and enterprise technologies. With PwC’s Total Retail Clienteling solution—powered by Salesforce.com, we help retailers provide a personalized shopping experience and integrate the customer experience across store, social, and mobile channels.