Service-oriented architecture (SOA) governance transcends simply designing and developing Web services and implementing SOA registries, repositories and other like tools. Robust organizational groundwork is required for an SOA implementation to succeed. PwC advocates using an SOA governance framework that takes into account people, processes and technology across different SOA domains and levels. Doing this in conjunction with a staged implementation approach can help firms achieve the potential cost savings, flexibility and agility promised by SOA.