IT organizations that are serious about leveraging the cloud to deliver IT services should build robust management capabilities, which are critical to success in a cloud delivery model.
Faster time-to-market, lower capital expenses, and the ability to rapidly scale are among the many potential benefits of cloud. Yet, cloud also introduces new complexities and dependencies into the IT management landscape—placing an enormous strain on traditional approaches. While these management challenges stem from an emerging service delivery and consumption paradigm, significant change is required for companies that want to realize the true value of cloud. As cloud continues to transform the technology landscape and service delivery paradigm, companies need to re-evaluate all aspects of their service delivery model—from processes, controls and tools to governance, skills and culture.