Companies are finding it exceedingly difficult to keep pace with today’s rate of change. Increasingly competitive and global markets, industry consolidation, investment in new product sets, growth through acquisition, and development of multiple-entity ecosystems has made the previously fairly straightforward billing and collection exercise highly complex. Today’s billing and collection world involves different revenue sharing arrangements and bundled and tiered product offerings. Few companies have the sophisticated and well integrated billing systems to support these new arrangements - this at a time when customer loyalty and retention is paramount.
The telecom industry has grappled with revenue assurance for a number of years. Most telcos have made solid strides in improving financial performance from short-term revenue assurance efforts, but few have made the longer-term operational performance improvement changes to sustain these benefits. Embedding revenue assurance within your processes and systems will help your company to remain agile and competitive, and to build customer loyalty.
We uncover the root causes of revenue leakage across the revenue cycle and embed preventive revenue assurance mechanisms in your processes and systems to provide long-term sustainability.
Potential revenue cycle issues