Pivotal employees

November 2006
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Pivotal employees

At a glance

PwC Saratoga paper that examines the role of pivotal employees and how they affect an organization's success.

Over the past decade, many organizations have spent a great amount of time, effort and energy on identifying and managing high performers. Understanding what motivates these "A" players employees to give discretionary levels of effort, which organizational systems enable their success, and how the work environment supports desired business outcomes is important.But, while high performers are essential to a company and warrant attention, an emerging focus and emphasis is being placed on a group of employees called pivotal employees. Pivotal employees are segments of the workforce that are expected to create value and determine the success of the company.Read more about how pivotal employees impact a company's success.