PwC Saratoga 2013/2014 Human Capital Effectiveness Report: Trends for the Healthcare Provider Sector

August 2013
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PwC Saratoga 2013/2014 Human Capital Effectiveness Report: Trends for the Healthcare Provider Sector

At a glance

As healthcare systems face increasing challenges related to implementation of the Affordable Care Act, talent will be a large focus to keep expenditures low and productivity high. HR will need to work to engage and retain their key employees – high performers and those within pivotal roles – to help brace for these changes.

As healthcare systems face increasing challenges related to implementation of the Affordable Care Act, talent will be a large focus to keep expenditures low and productivity high. HR will need to work to engage and retain their key employees – high performers and those within pivotal roles – to help brace for these changes. In the face of an improving economy, employees are reacting to more job opportunities in the market, resulting in increased voluntary turnover; a trend also seen among key healthcare roles, such as physicians, bedside nurses, and bedside nurse managers.

This whitepaper summarizes healthcare provider sector specific results from PwC Saratoga’s 2013/2014 US Human Capital Effectiveness Report. The analysis and objective data comprises over 60 healthcare systems and represents the single largest dataset of human capital metrics in the healthcare industry.

Healthcare Provider Trends:

  • Employee productivity continues to improve while labor costs are decreasing
  • Key employee retention is quickly becoming a challenge for organizations
  • Healthcare costs have continued to rise in an uncertain environment
  • Hiring process quality improved, suggesting that healthcare systems are paying closer attention to their hiring and assimilation practices
  • Diversity programs are helping to increase the talent pool for many healthcare systems
  • Investment in HR continues to lag behind other industries