It is almost a cliché to observe that healthcare in America is changing rapidly. Yet the pace of the transformation is certain to quicken in 2013 with the effects of technology, consumerism, budgetary pressures and the Affordable Care Act (ACA) converging on a sector that represents nearly one-fifth of the economy. An industry that had grown accustomed to uncertainty now has a clearer picture of its future and how to better serve consumers, who are demanding the speed, convenience, transparency and results they get in other service industries.
For this year’s Top Health Industry Issues, HRI polled 1,000 consumers about a range of healthcare topics.