Top health industry issues of 2014

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As the Affordable Care Act proceeds into 2014, new norms and opportunities are rapidly reshaping the $2.8 trillion US health sector. Healthcare organizations must adjust to empowered consumers, rapid innovation, and most notably increasing competition from non-traditional players. The 2014 Top Issues report examines the shifting healthcare landscape and offers insights on how to survive rising expectations and tough competition.

Customer experience is slipping in healthcare
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