Virtual Business Office

PwC's Virtual Business Office (VBO) is a virtual extension of your brick-and-mortar business office. We connect directly to your patient accounting system through a virtual private network (VPN) to resolve your accounts receivable at their source.

We also create a detailed procedural document and customized playbook to mirror your hospital’s unique policies and procedures for handling A/Rs; creating a true virtual environment and clear trail of notes and actions performed so your system remains the system of record for compliance purposes.

We can help you:

• Remediate third-party aged accounts receivable
• Make your existing workforce more efficient to increase cash flow to achieve month-end or year-end goals
• Perform insurance verification or pre-registration services
• Manage increases in claims volume, special projects, or A/R campaigns
• Answer customer service lines and perform other customer service related duties
• Maintain work queues for employees out due to sick leave, vacation, attrition, holidays, turnover, or FMLA
• Gain insight into the root of your A/R issues and holdups