Virtual Business Office
PwC's Virtual Business Office (VBO) is a virtual extension of your brick-and-mortar business office. We connect directly to your patient accounting system through a virtual private network (VPN) to resolve your accounts receivable at their source.
We also create a detailed procedural document and customized playbook to mirror your hospital’s unique policies and procedures for handling A/Rs; creating a true virtual environment and clear trail of notes and actions performed so your system remains the system of record for compliance purposes.
We can help you:
- Remediate third-party aged accounts receivable
- Make your existing workforce more efficient to increase cash flow to achieve month-end or year-end goals
- Perform insurance verification or pre-registration services
- Manage increases in claims volume, special projects, or A/R campaigns
- Answer customer service lines and perform other customer service related duties
- Maintain work queues for employees out due to sick leave, vacation, attrition, holidays, turnover, or FMLA
- Gain insight into the root of your A/R issues and holdups
Subject matter specialists
Stephen G. Lutfy
US Healthcare Provider Practice