When high patient volume strains a hospital’s capacity, patient care can suffer. Patient tracking becomes haphazard, throughput slows, operating inefficiencies that usually go unnoticed develop into serious problems, patient stays lengthen, test and lab results are delayed, patient dissatisfaction rises and claims are denied. The cure for these ills: effective case management. Streamlining or reforming your case management processes can improve the quality of your hospital’s clinical care, expanding capacity and boosting revenue.
Good case management can be difficult to achieve in the often-chaotic environment of a busy hospital, especially in the emergency department, where tracking patients and their needs is most critical. Smooth patient throughput requires clear delineation of responsibilities among administrative and clinical staff. Open lines of communication. Better collaboration. Thinking about patient care as a continuum of services rather than a series of stand-alone services. Revamping your case management will mean making substantial changes to longstanding clinical, operational and administrative processes.
US Healthcare Provider Practice