Strategic growth: Change management

The challenge

Healthcare delivery models. Reimbursement methods. Market trends. Relationships among stakeholders. All changing at an unprecedented pace. You need to begin immediately to change your organization purposefully and systematically to address immediate needs and position your organization for strategic growth.

Making change and making it stick depends on good people management. Employees who understand the benefits of change and their roles in implementing it help to facilitate change. Those who don't tend to impede change. Your organizational transformations will progress faster and have a better chance of achieving targeted benefits when your people understand and believe in them. When employees at all levels share ownership in each project's success. When they become involved, sometimes in guiding and leading change, but always in implementing or adapting to it. When they receive proper training, coaching and mentoring to sustain change. When required behaviors become second nature, embedded into doing business as usual.

How we can help you

Change management encourages employees at all levels to work together to implement organizational changes. We can help you structure your organization with the right capabilities and leadership to execute your business strategy. We can help integrate corporate cultures and job responsibilities following a merger or acquisition. We can train managers to understand and manage people's issues. We can develop training and communication programs that keep employees informed of your objectives and your progress toward achieving them. We can help gain management support for your initiatives, and encourage executives to lead by example by becoming "change champions."

Change management accelerates your organization's initiatives for change and increases their chances for success. We can work with you to embed sustainable change management into your organizational initiatives. We can set up training and mentoring programs in every department to coach staff through organizational initiatives and prepare them for their changing roles.

The best advice about managing people comes from a firm that excels at managing its own people. We practice what we preach. In addition to being the fourth-largest human capital consulting firm, PwC is a leader in managing our own people. We frequently receive recognition as a "Great Place to Work," and awards for encouraging learning and diversity. We have also been recognized by "Training Magazine" as the top training firm for the past two years.

Common services include:

• Change management strategy
• Organizational structure and design
• Communications
• Training