Cost reduction and performance improvement: Print services

The challenge

Growth, mergers, divestitures and changing business requirements are motivating payers to consolidate their print services. Payers also benefit from economies of scale, streamlined fulfillment processes, closer collaboration with print services vendors, consistent branding and integrated billing practices.

How we can help you

You should evaluate the value and effectiveness of your print services. Determine whether standardizing and consolidating your print processes or a different business model may better serve your needs. We can conduct an initial business-needs assessment based on interviews with key stakeholders. We can help you identify high-level criteria such as business strategy and value drivers, vendor relationships, technical standards, cost limitations and risk considerations to qualify potential solutions.

If you decide that a new print services vendor or a new business model could benefit your organization, you should take a careful, systematic approach to vendor evaluation and selection. We can help you submit requests for proposals to new and current print services vendors. We can help you evaluate those proposals and develop a business case to frame and present the value proposition of alternative solutions. We can facilitate focused discussions that will give your organization a clear view of alternative internal and external solutions and the steps needed to implement them successfully.

Common services include:

• Developing a request for proposal to new and current vendors to gather up-to-date information on their operational capabilities, pricing and print-specific technology
• Evaluating vendor proposals
• Summarizing the analysis of vendor services, operations, technology and financial components into a final business case so that your executive team can make an informed decision
• Facilitating increasingly focused discussions that position you for contract negotiation and implementation planning