The rise of the consumer in healthcare

The modern healthcare system is increasingly becoming a consumer-directed industry. The rise of health insurance exchanges, the increase in high-deductible health plans, and the explosion of social media have motivated individual consumers to take a more active role in purchasing and providing for their own healthcare.

Healthcare’s new entrants
Who will be the industry’s
A look at Hispanics and the US Healthcare system
A look at Hispanics and the US Healthcare system
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Why Customer Centricity matters
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The careful consumer

Newly empowered consumers in the healthcare marketplace are forcing the industry to discover and address patient preferences. Today’s consumers are more monetarily liable for their own care, and they want clear, transparent, simplified information on prices, provider networks, and quality. They desire greater flexibility to accommodate their schedules, such as retail clinics. They are savvy customers, increasingly likely to do their homework on price and service before accessing care. In general, they will reward the providers and payers that display the most flexibility in meeting their needs.


DIY healthcare

Joshua Riff, Medical Director of Target, discusses how technology is enabling the DIY Patient.
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How healthcare is changing in the New Health Economy

Lindsey Jarrell, a Principal in PwC's Health Industries Advisory pracitce discusses how healthcare delivery is changing in the New Health Economy. Learn more.