Create great customer experiences


How do you stay competitive? Are you managing costs but losing healthcare market share?

Delivering the right care and experience to become a health management destination requires context for WHAT the right care and experiences are, and HOW people, process, and technology converge to create them.

PwC provides added insight into creating a competitive advantage through connected experiences. We put people first—understanding what matters most—to better build and manage their relationships with organizations. We’ve done it for hospitals, health plans, members and employees.

From Advisory services to our Experience Center, PwC’s expertise helps you create exceptional customer experiences.
 

How PwC can help

PwC offers advisory services across the consumer and patient experience. From making billing and paying easier to simplifying the contact process, PwC can help you transform how your organization interacts with its customers.

First, our user experience experts consider your health care strategy and experience strategy. Next, they factor in the technology and integration to complete your user journey. The result? You’ll map the ideal customer experience, and your business transformation will be seamlessly connected to real human interactions.

 

 

 

Contact us

Paul D'Alessandro
Principal, Health Industries
Tel: +1 (312) 298 3753
Email

Vaughn Kauffman
Principal, US Health industries Advisory, New Entrants and Innovators
Tel: +1 (216) 363 5817
Email

Nikki Parham
Principal
Tel: +1 (214) 756 1815
Email

Jamie Gunsior
Principal
Tel: +1 (703) 918 4468
Email

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