Factors Reducing Spending Growth include:
Healthcare will continue to move out of hospital and physician offices in 2014. More care will be delivered via the Internet and in locations such as retail centers, a trend fuelled by the rise of cost sharing, the arrival of millions of newly insured patients, and a growing demand for convenience.
“In HRI’s customer surveys, we see that convenience and choice top the list of what customers value in their healthcare experience. As new insurance exchanges open in 2014, healthcare organizations will need a sophisticated plan for reaching millions of new customers when, where and how they want. Customer education around quality will be critical in the months and year ahead.”