Playing for keeps: How insurers can win customers, one at a time

July 2014

Overview

Over the last decade, insurance companies have struggled to meet customers' rising expectations for greater price transparency, real-time responsiveness, and simplified product options. Rather than focusing their business around products and agents, it's time for insurance companies to put customers at the center of their business models. learn more about how customer-centric operating models can help insurance companies play for keeps and win customers, one at a time.

Contact us

Tom Kavanaugh
Customer Financial Services - Insurance Leader
Tel: +1 (312) 343-1752
Email

Jamie Yoder
Insurance Advisory Practice Leader
Tel: +1 (312) 298 3462
Email

Juneen Belknap
Partner
Tel: +1 (407) 236 5102
Email

Marie Carr
Financial Services Institute
Principal
Tel: +1 (312) 298 6823
Email

Paul McDonnell
Principal
Tel: +1 (646) 471 2072
Email

Susmitha Kakumani

Tel: +1 (216) 875 3196
Email

Anand Rao
PwC Innovation Lead, Analytics
Tel: +1 (617) 530 4691
Email

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