Claim to fame: Positioning the claims function for operational excellence

July 2014

Overview

Insurers are focused on the claims customer experience and its role in improved service delivery. Transforming legacy claims systems is the first step in enhancing an insurer’s customer service. Tying the transformation back to the overall business strategy and driving continuous improvement are keys to success. Read on to learn more.

Contact us

Donald Myers III
Tel: +1 (267) 330-2711
Email

Sean Sell
Tel: +1 (312) 298-6745
Email

Richard Pankhurst
Director, Advisory Services
Tel: +1 (512) 867 8704
Email

Paul McDonnell

Tel: +1 (646) 471 2072
Email

Imran Ilyas

Tel: +1 (312) 298 6884
Email

Christine Goldberg
Partner, Advisory WIT Leader and Co-lead, Advisory Insurance Human Capital Technical Consulting
Tel: +1 (602) 364 8510
Email

Shannon Travis

Tel: +1 (904) 366 3752
Email

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