Multiple crises have caused mortgage servicers' risk and quality programs to lose their strategic alignment. And now, the mortgage servicing industry finds itself on the cusp of a large-scale transformation. Going forward, success in the industry will be tied to quality and risk management like never before. Servicers should adapt their operating model so quality and risk management permeate all aspects of their business. Risk management will become increasingly important not only for servicers to survive, but to thrive.