Consumer finance publications

PwC brings years of experience to provide in-depth discussion and insight to the critical issues of the consumer finance industry. Click on the following links to read our most recent newsletters and publications:


Peer pressure: How peer-to-peer lending platforms are transforming the consumer lending industry
Is P2P consumer lending a threat or an opportunity? This paper discusses how peer-to-peer lending platforms are transforming the consumer lending industry and the key considerations that financial institutions should evaluate when deciding on their strategic response.


A new normal in consumer debt collections and recoveries - Focusing on compliance while delivering results
Regulatory developments are expected to accelerate the need for regulatory-driven changes in collection functions. Learn how these changes may affect your organization.


The CFPB focuses on mobile phone carrier payment processing
Wireless phone carriers: If you think you are not a financial services company, you may want to think again. Find out why.


Servicing advances: Show me the money
Why do servicing fees and advances deserve attention? Read our latest paper to learn why.
Read more.


Mortgage Servicing Transfer Bulletin: The revised CFPB guidelines should be a key chapter in your transfer playbook
This article provides an overview of the Consumer Financial Protection Bureau’s Bulletin 2014-01, including insight into key compliance considerations and overall thoughts for implementing an effective transfer program.
Read more.


CFPB Mortgage Servicing Standards: Post-implementation considerations: enhancing internal reporting to manage non-compliance risks
This edition focuses on how servicers can more effectively manage the ongoing risk of non-compliance in operational functions by improving the quality of internal reporting.


CFPB Mortgage Servicing Standards: New CFPB mortgage rules - Focusing on the customer
This edition discusses possible impacts on the customer experience as a result of the new rules and strategies that companies may wish to consider to mitigate them.


CFPB Mortgage Servicing Standards: A closer look into the last step of readiness preparation for compliance
This edition of the CFPB Mortgage Servicing Standards provides an overview of what a readiness review entails and highlights the importance of performing this validation step.


CFPB Mortgage Servicing Standards: Understanding periodic statement rules
In this paper, we explore the components of the CFPB's periodic statement rules that are still under discussion across the industry.


CFPB Mortgage Servicing Standards: Understanding early intervention and continuity of contact
What constitutes a “good faith effort” to contact the borrower? In this paper, we highlight the early intervention and continuity of contract sessions of the CFPB mortgage servicing standards regulation.


CFPB Mortgage Servicing Standards: Understanding loss mitigation procedures
Standards related to loss mitigation procedures, including dual tracking, are an area of much industry discussion for mortgage servicing companies.


CFPB Mortgage Servicing Standards: Understanding their impact - error notice and information request rules
The new standards for error notices and information requests are expected to have a substantial impact on all mortgage servicers. Implementing the changes will require careful review and possibly significant updates to processes, systems, roles and responsibilities to achieve the desired level of certainty as to compliance.


CFPB Mortgage Servicing Standards: Understanding their impact
This newsletter series is focused on helping you deepen your understanding of the requirements of the new Consumer Finance Protection Bureau (CFPB) rules.


CFPB’s Integrated Mortgage Disclosures under RESPA/TILA – “Know Before You Owe”
A closer look at the likely significant changes to the closing process—changes that will impact the entire mortgage origination ecosystem, including creditors, borrowers, settlement agents and realtors. Read more.
CFPB’s Integrated Mortgage Disclosures under RESPA/TILA – “Know Before You Owe”
Understanding key elements of the new rules and preparing for potential operational and compliance impacts, particularly the new definition of an “application,” and its impact to the origination process, including interactions with applicants, borrowers, and business channels. Read more.


CFPB Mortgage Disclosure Rules - An analysis of the Consumer Financial Protection Bureau's "Know Before You Owe" disclosure forms
This paper provides an analysis of the new mortgage disclosure forms as well as the keys to successfully implementing these changes by the required August 2015 deadline. Click here to read more.


Student lending in 2013 and beyond
Private student lenders face many challenges. What will it take to be successful in the re-emerging private student lending market place?


Private Student Lending: The challenges and opportunities in the Consumer Financial Protection Bureau’s annual report
This point-of-view describes the 5 “forward-leaning” actions PSL industry participants should consider as part of their plan for future success.


Private Student Loans: An analysis of the Consumer Financial Protection Bureau and Department of Education report on the Private Student Lending Industry
This report highlights shortcomings in the practices of the Private Student Lending (PSL) industry leading up to the 2008 financial crisis and changes since then. The authors also suggest that PSL lenders focus on better underwriting, applying loss mitigation options, and on increasing transparency.


Student lending default management: A guide to improved portfolio performance
Forecasts predict the federal student loan default rate, reported by the Department of Education, will reach double digits in 2012, with no relief in sight. By understanding the causes of why student lending default continues to rise, default managers can work to insulate themselves against this trend.


CFPB’s Proposed Rule Defining Larger Participants in a Market for Auto Finance
Who could be a “larger participant” and how should they prepare for CFPB supervision? Exploring how the proposed rule could impact auto lenders and preparing for potential operational and compliance impacts. Read more.


Objects in the mirror are closer than they appear: Auto finance industry keeps its sights on impending regulation
Although most auto dealers are exempt from the Consumer Financial Protection Bureau’s (CFPB’s) supervisory authority, CFPB’s oversight of automobile finance transactions is expanding. In the upcoming months, auto lenders and dealers are likely to see increased regulatory scrutiny around consumer protection matters, and this could mean significant changes for the industry.


CFPB lets lenders decide the fate of the auto dealer rate mark ups but outlines expectations
The Consumer Finance Protection Bureau (CFPB) released a bulletin that outlines their intent to hold indirect auto lenders responsible for compliance with fair lending requirements of the Equal Credit Opportunity Act regarding dealer interest rate mark ups, participation and reserves.