Strategy and transformation: Managing strategic change within consumer finance companies

July 2013
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Strategy and transformation: Managing strategic change within consumer finance companies

At a glance

PwC has identified four areas where consumer finance organizations can improve how they develop and execute strategy to create lasting competitive advantage and consistent improvement in business performance.

Consumer lending organizations have faced a series of commercial and regulatory challenges over the last five years. Consumer lending is likely to remain a challenging environment going forward with strong competition, ongoing cost of regulation and slow revenue growth. While that the need for developing and managing against a comprehensive strategy is well understood across the industry,

Successfully executing against that strategy in a coordinated way remains a significant challenge. In this paper, we discuss the four areas consumer finance organizations can materially improve how they develop and execute strategy in order to create lasting competitive advantage and consistent improvement in business performance.