Consumer finance publications

PwC brings years of experience to provide in-depth discussion and insight to the critical issues of the consumer finance industry. Click on the following links to read our most recent newsletters and publications:

Value creation: The emerging power of policies and procedures
Understanding how effective and well documented policies and procedures can support accountability, scalability and value creation.

Third Party Risk Management: One size doesn't fit all-Managing special third party relationships:
In this paper, we discuss how “one size doesn’t fit all” when it comes to TPRM, and how financial institutions can address risks that arise from special category relationships.

Marketplace lending comes of age: Navigating the new regulatory and risk environment in online marketplace lending

Marketplace lending has often been headline news for its rapid growth and innovation. But a series of regulatory and market developments have shifted the tone of coverage from exuberance to tempered realism. While some are beginning to doubt the survival of the marketplace lending model, we view the recent events as growth opportunities for the industry.

The changing rules of consumer debt collection: Rethinking collections strategy amidst unsettled compliance transformation

Our paper discusses the potential impact of the CFPB's proposed rules on your organization and the actions you should consider taking now.

Mortgage Risk and Compliance Highlights 2016

This paper discusses the current state of risk and compliance within the mortgage industry and what lenders should be doing to address the challenges in this changing environment.

From idea to innovative market leader: A roadmap for sustainable marketplace lending growth

This paper highlights potential areas of opportunity - and risks - for marketplace lending growth and how to convert these guideposts into tactical next steps to enhance your company's operations.


Avoid buyer's remorse: Marketplace lending and the new FDIC guidance on loan purchases and participations, and other bank partnerships


In this paper, we discuss the FDIC’s new marketplace lending guidance and what banks can do to comply.





You get what you measure - Strengthening consumer lending business management through analytics and reporting

In this paper, we explore six aspects of business analytics that may have the greatest impact on improving performance.

Military Lending Act: It's time to get prepared

The Department of Defense (DoD) issued the final rule amending regulations for implementing the Military Lending Act (MLA) that provides protections for servicemembers' covered consumer credit products. Read more on how your business may be impacted. 

Home mortgage rule: “More”-tgage data to report
Getting the CFPB’s new HMDA reporting right.

Click on the dotted line: How digital mortgage processes are streamlining the borrower experience
This point of view paper explores the considerations mortgage lenders face as they rethink their paperless strategies to begin to reap the long-awaited benefits of adopting digital processes. It also explores 10 areas where lenders can benefit from establishing paperless processes, as well as provides a framework for determining an overarching strategy.

Where traditional and tech meet: How banks and marketplace lenders can partner up
What are the potential benefits for banks and marketplace lenders to partner up? Learn more.

FHA claim filing rule change looms
A change to the FHA claim filing rule is coming. Learn how you can prepare for it.

Consumer debt sale strategies and operations: It’s time to re-assess the risk vs. return equation
Understanding the strategic and operational implications of emerging regulatory expectations around debt sales, including a review of the regulatory issuances affecting debt sales and specific actions lenders can take now to address the impacts of these regulatory expectations.

Will marketplace lending be ready for increased regulatory scrutiny?
Learn about the potential impacts on your organization and how you can prepare.

The Changing Dynamics of the Mortgage Servicing Landscape: A review of the mortgage servicing market’s recent history and the way forward
This whitepaper, co-developed by PwC and The Mortgage Bankers Association, explores the history, current, and future state of mortgage servicing.

CFPB Consumer Complaints Narrative Policy
Understanding the potential impact on financial institutions and key considerations to enhance your complaints management program.

Is it time for consumer lending to go social? How to strengthen underwriting and grow your customer base with social media data
Is it time for consumer lending to go social? Learn how to strengthen your underwriting and grow your customer base with social media data.

Peer pressure: How peer-to-peer lending platforms are transforming the consumer lending industry
Is P2P consumer lending a threat or an opportunity? This paper discusses how peer-to-peer lending platforms are transforming the consumer lending industry and the key considerations that financial institutions should evaluate when deciding on their strategic response.

A new normal in consumer debt collections and recoveries - Focusing on compliance while delivering results
Regulatory developments are expected to accelerate the need for regulatory-driven changes in collection functions. Learn how these changes may affect your organization.

The CFPB focuses on mobile phone carrier payment processing
Wireless phone carriers: If you think you are not a financial services company, you may want to think again. Find out why.

Servicing advances: Show me the money
Why do servicing fees and advances deserve attention? Read our latest paper to learn why.

Mortgage Servicing Transfer Bulletin: The revised CFPB guidelines should be a key chapter in your transfer playbook
This article provides an overview of the Consumer Financial Protection Bureau’s Bulletin 2014-01, including insight into key compliance considerations and overall thoughts for implementing an effective transfer program.

CFPB Mortgage Servicing Standards: Post-implementation considerations: enhancing internal reporting to manage non-compliance risks
This edition focuses on how servicers can more effectively manage the ongoing risk of non-compliance in operational functions by improving the quality of internal reporting.

CFPB Mortgage Servicing Standards: New CFPB mortgage rules - Focusing on the customer
This edition discusses possible impacts on the customer experience as a result of the new rules and strategies that companies may wish to consider to mitigate them.

CFPB Mortgage Servicing Standards: A closer look into the last step of readiness preparation for compliance
This edition of the CFPB Mortgage Servicing Standards provides an overview of what a readiness review entails and highlights the importance of performing this validation step.

CFPB Mortgage Servicing Standards: Understanding periodic statement rules
In this paper, we explore the components of the CFPB's periodic statement rules that are still under discussion across the industry.

CFPB Mortgage Servicing Standards: Understanding early intervention and continuity of contact
What constitutes a “good faith effort” to contact the borrower? In this paper, we highlight the early intervention and continuity of contract sessions of the CFPB mortgage servicing standards regulation.

CFPB Mortgage Servicing Standards: Understanding loss mitigation procedures
Standards related to loss mitigation procedures, including dual tracking, are an area of much industry discussion for mortgage servicing companies.

CFPB Mortgage Servicing Standards: Understanding their impact - error notice and information request rules
The new standards for error notices and information requests are expected to have a substantial impact on all mortgage servicers. Implementing the changes will require careful review and possibly significant updates to processes, systems, roles and responsibilities to achieve the desired level of certainty as to compliance.

CFPB Mortgage Servicing Standards: Understanding their impact
This newsletter series is focused on helping you deepen your understanding of the requirements of the new Consumer Finance Protection Bureau (CFPB) rules.

CFPB’s Integrated Mortgage Disclosures under RESPA/TILA – “Know Before You Owe”
A closer look at the likely significant changes to the closing process—changes that will impact the entire mortgage origination ecosystem, including creditors, borrowers, settlement agents and realtors.

CFPB’s Integrated Mortgage Disclosures under RESPA/TILA – “Know Before You Owe”
Understanding key elements of the new rules and preparing for potential operational and compliance impacts, particularly the new definition of an “application,” and its impact to the origination process, including interactions with applicants, borrowers, and business channels.

CFPB Mortgage Disclosure Rules - An analysis of the Consumer Financial Protection Bureau's "Know Before You Owe" disclosure forms
This paper provides an analysis of the new mortgage disclosure forms as well as the keys to successfully implementing these changes by the required August 2015 deadline.

Five potential impacts to higher education financing under the Trump Administration
Understanding what has happened in higher education financing in recent years and the changes that the Trump Administration has proposed, the potential effects of those changes, and what the industry should do to prepare.

Dimensions of the student loan crisis: Part 1 - Student and family choice
In the first part of Dimensions of the student loan crisis series, we address the choices students and families are making in selecting a college. We focus on how these choices can affect borrowing for college, and how behavioral economic theory can explain why students and their parents pick one college over another. We also address the rising cost of higher education, and explore the long-term financial impact of student loan debt on the borrowers and our economy.

Dimensions of the student loan crisis Part 2: The role of higher education institutions in the student loan crisis
In the second part of Dimensions of the student loan crisis series, we examine the role institutions of higher education play in the crisis. The questions must be asked; why are we paying so much for a college degree and why does the costs of education continue to climb, seemingly unchecked? The answers to these questions can only be found by understanding the anatomy of higher education costs and its associated cost drivers, and by exploring how colleges and universities may be able to do some things differently to reverse this paradigm.

Student lending in 2013 and beyond
Private student lenders face many challenges. What will it take to be successful in the re-emerging private student lending market place?

Financing the car of the future: Re-imagining the auto finance customer experience
The automotive industry as a whole is facing an unprecedented wave of innovation and potential change, from connected cars to ridesharing to autonomous vehicles. Download the report and find out more about what your customers are looking for, and how dealers and auto lenders can become leaders driving the future of auto finance.

Opportunity and Disruption in the Automotive Finance industry
An illustrative look at industrywide disruption, default and servicing, and compliance hot topics

Converging Megatrends—shaking up automotive finance: How disruptions to the status quo are challenging today’s lenders and dealers
A deeper dive into how accelerating urbanization, demographic shifts, and technological breakthroughs (Megatrends) are impacting, both individually and collectively, the automotive finance industry—along with some recommended action steps to help lenders and dealers reap the potential benefits that may be gained by effectively anticipating and staying ahead of ongoing change.

CFPB’s Proposed Rule Defining Larger Participants in a Market for Auto Finance
Who could be a “larger participant” and how should they prepare for CFPB supervision? Exploring how the proposed rule could impact auto lenders and preparing for potential operational and compliance impacts.

Objects in the mirror are closer than they appear: Auto finance industry keeps its sights on impending regulation
Although most auto dealers are exempt from the Consumer Financial Protection Bureau’s (CFPB’s) supervisory authority, CFPB’s oversight of automobile finance transactions is expanding. In the upcoming months, auto lenders and dealers are likely to see increased regulatory scrutiny around consumer protection matters, and this could mean significant changes for the industry.

CFPB lets lenders decide the fate of the auto dealer rate mark ups but outlines expectations
The Consumer Finance Protection Bureau (CFPB) released a bulletin that outlines their intent to hold indirect auto lenders responsible for compliance with fair lending requirements of the Equal Credit Opportunity Act regarding dealer interest rate mark ups, participation and reserves.