Consumer finance

Servicing mangement When it comes to costs, don't forget the here and now
Close scrutiny of expenses and intelligent cost reductions will drive firms' ability to achieve short-term cost savings and help transition them to sustainable long-term models.
Mortgage industry developments How mortgage lender, servicer, insurer and guarantor action affects mortgage reserve, valuation and cash flow considerations
This whitepaper outlines what these service providers are currently or should be considering.
HASP: Update on considerations for mortgage servicers
This document serves to build on our previous HASP publications by providing additional considerations as servicers are in the process of implementing the plan or evaluating whether or not to participate.
Transforming collections and loss mitigation: Tackling the new realities
It’s time for a new strategy — one that meets the challenges of today's economic climate with proactive, innovative solutions for collections and loss mitigation. In this whitepaper we discuss steps servicers can take to transform their approach to collections and loss mitigation.
Customer segmentation: How to harness its profit building power
By building long-term relationships with the most valuable customer segments, companies can win over a loyal - and profitable - customer base. While each company's approach will be unique to their particular business needs, we have identified five steps that will help companies achieve the characteristics of a successful segmentation strategy.

In the current environment, requesting assistance from industry experts allows for risks to be mitigated through the use of focused professionals who are adept at isolating issues, benchmarking practices and developing innovative solutions to complex business problems.

The Consumer Finance Group is composed of nearly 100 professionals across the country dedicated to solving complex business problems for clients in the consumer finance sector. Our focus is on mortgage banking and other forms of consumer credit, which means we are at the forefront of the industry working with our clients to anticipate, understand and resolve emerging issues. Our group’s collective knowledge is invaluable at a time when profits are under pressure, monitoring of risks is more difficult and gaining an edge over the competition is more challenging than ever. In response to these and other challenges, we can assist our clients in the following ways:
  • Risk-based process diagnostics and benchmarking (e.g. default, collections, REO)
  • Due diligence and post-merger integration assistance
  • TDR accounting and loan modification process analysis and support
  • Development of loan accounting, finance effectiveness and economics solutions
  • Servicing profitability and cash management strategies
  • Model validation
  • Loan price optimization strategies
  • Customer and household segmentation strategies
  • Assisting with strategies surrounding increasing customer retention, improving cross-sell opportunities and understanding customer values
  • Technical accounting assistance
  • Providing change management strategies for effective downsizing
Our clients consistently turn to us for help resolving complex business issues in areas such as: Loan production, servicing, capital markets, risk management, finance and accounting. Our detailed subject matter knowledge and regular communication with industry leaders allow us to remain focused on enhancing the core competencies of our clients.