10Minutes on the remaking of utilities

10Minutes 03/13/2013 by Power & utilities

After a century in which their operating model changed little, regulated utilities now face empowered customers, the evolving smart grid, and deregulation. An emerging customer-focused model dictates that customers view their utilities as service providers rather than solely distributors of electricity, gas, or water. Utility companies will want to consider several factors when reshaping themselves around the customer.

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