Making a statement: Transforming insurance billing to gain a competitive edge

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02/18/2014 by Financial Services Institute
Making a statement: Transforming insurance billing to gain a competitive edge

At a glance

Leading insurers approach the billing process strategically, viewing it as an opportunity to improve the customer experience and build loyalty.

Traditionally viewed by insurers as just a back-office function, billing is actually the most frequent point of contact between insurers and customers. With each bill delivered, carriers have an opportunity to strengthen the customer relationship, and to differentiate themselves from competitors.