Claim to fame: Positioning the claims function for operational excellence

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08/18/2014 by Financial Services Institute
Claim to fame: Positioning the claims function for operational excellence

At a glance

Improving the insurance customer experience starts with improving the claims process – find out why.

Insurers are focused on the claims customer experience and its role in improved service delivery. Transforming legacy claims systems is the first step in enhancing an insurer’s customer service. Tying the transformation back to the overall business strategy and driving continuous improvement are keys to success. Read on to learn more.