Regular commentary on current banking industry issues from PwC's US Banking sector and Financial Services Advisory leader.
Our series of timely, thought-provoking and informative publications on current issues impacting the financial services industry.
|Experience radar: 2013, US Retail Banking
Despite many threats to profitability, retail banks have rich opportunities for growth. Customers will pay for banking experiences they value. The challenge lies in delighting customers through experiences they value rather than exhausting resources on offerings they ignore.
This point-of-view discusses the four themes that we have identified that impact the evolution of mobile payments and shape how players should respond.
|Successful integrations: Mergers and integrations in consumer finance companies
This point-of-view will help companies to assess their integration plans and can help to provide leading practices and a framework to help prevent common pitfalls.
|Banking Banana Skins 2012
Input from more than 700 banking executives from 58 countries indicate that economic uncertainty persists, with macro-economic risk rising to the top of the list of boardroom concerns. The fragile confidence in the sector is based on credit risk, liquidity, and capital availability. PwC and the Centre for the Study of Financial Innovation (CSFI) explore the risks bankers worldwide are facing in the current climate and how they prioritize them.
|The right tool for the job: How Digital Mail can reduce customer communication costs
This point-of-view will help companies better understand the cost benefits to using digital mail and how it may impact the customer experience.
|Banking Relationships: Managing Through Disruption
Banks are re-organizing operations to better serve their customers. Anthony Klick, a Principal in PwC's Banking & Capital Markets practice, discusses seven strategies that can help banks reinvent their business model and manage the transformation of their industry.
|Quants in the front office: Creating value with organizational design
Despite a handful of comparables in the market, financial institutions looking to get more out of their quants would do well to review the competition but then design to their unique environment. The complex sets of factors that make up an organization are rarely portable, making design critical. Read on for our perspective on designing for an emerging quant operating model.
|From surviving to thriving: Improving revenues and profits in the new banking environment
In the aftermath of the financial crisis, the banking industry is facing fundamental challenges. Tighter regulations and changing customer behaviours impact revenues and retention. Although some leading banks are embracing aspects of behavioral economics, cognitive science, "lean" manufacturing processes, and advanced analytic modeling, they need to do more.
|The Dodd-Frank Wall Street Reform and Consumer Protection Act: Mortgage Industry Considerations
When President Obama signed the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 ("Dodd-Frank" or the "Act"), July 21, 2010. the largest set of financial regulatory reforms since the Great Depression became law. The sweeping legislation will significantly impact every aspect of the financial services sector — and the mortgage industry is no exception.
|From source to surveillance: the hidden risk in AML monitoring system optimization
Actively mangaging AML monitoring data can reduce costs, save time, avoid regulatory remediation and improve assurance. Moving beyond the financial crisis, regulators are refocusing their efforts on anti-money laundering and terrorist financing enforcement, The increased regulatory scrutiny is compelling institutions to take a closer look at their AML operations.