
How call recording and speech analytics can enhance regulatory compliance and redefine the customer experience

Fernando de la Mora, discusses the Fed's recent banking and capital markets industry stress tests results.
A new normal is emerging for banks and capital markets-securities firms. Regulatory reform, more stringent capital requirements, risk management considerations, disruptive technologies, a low interest rate environment, enhanced reporting requirements and other issues means that a return to growth will be as challenging as ever. Sophisticated strategies and solutions will be required for financial institutions to gain a competitive edge.
PwC professionals assist many of today's largest banks and securities firms with their most challenging issues.
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How PwC can help
Our banking and capital markets practice is organized to fully leverage our team of over 33,000 assurance, tax and advisory professionals in every segment of the financial industry: consumer/retail banking, commercial banking, wholesale banking, mortgage banking, securitization, capital markets, insurance, investment management, broker/dealer and real estate.