Beyond competitive supply and area demand, numerous factors directly affect a hospitality facility's cash flow. Marketing, product positioning, customer service levels and cost management are just a few of the many process-oriented factors that contribute to the profitability of a hospitality property.
PwC's Hospitality & Leisure professionals offer extensive operational, analytical and advisory experience for lodging investors, lenders, owners and management companies. This in-depth experience enables us to provide our clients with the unparalleled advice and support needed to enhance processes for cash-flow improvement, from single hotels to entire portfolios of lodging establishments.
Hospitality and leisure organizations deal with daily processes ranging from basic operational procedures such as registering a hotel guest or cleaning a guestroom to complex financial processes that budget and monitor revenues and expenses. Our specialists work with lenders, the brands, owners and management to assess both specific problems (such as a poorly performing department within a property) and more general issues (such as property-, portfolio- or brand-wide customer service issues or procedural inefficiencies). Some areas that hospitality and leisure organizations often overlook are:
Through management interviews, data gathering and analysis, process observations and best-practice comparison, our teams work with clients to identify and prioritize areas in which process-related changes will result in reduced expenses or enhanced revenue, offering significant improvements to cash flow. The process inefficiencies that make it difficult for employees to complete assigned tasks as directed are often related to inherent, systemic problems rather than the incompetence of the employee or management. Typically, process adjustments also cause an indirect improvement to property operations by addressing customer- and employee-retention issues and other customer-centric topics that affect a property’s ability to compete within a market.
Examples of engagements our hospitality and leisure professionals have performed include:
Whether you need inefficiencies identified and business processes streamlined or need to take advantage of our in-depth sector and market knowledge for more complex business analyses, PwC hospitality and leisure specialists are committed to helping you improve your company's bottom line.