Achieving effective case management

In financial services, managing and resolving risk, compliance and fraud issues across multiple functions and specialties presents daunting challenges. Many case management systems cannot collect disparate sources of information that an analyst needs to resolve an issue. This lack of continuity hinders analysts’ efforts to properly record their notes, research and other relevant documentation and keeps approvers from gaining access to this information for final sign-off.

The most efficient means to facilitate effective case management is by using case management software because it eliminates subjectivity from the resolution of cases and creates consistency between cases. Well-designed case management software provides the metrics necessary to improve the case management process as well as the process transparency required by good governance.

How PwC can help


PwC understands the challenges of case processing and resolution. Having assembled a team of highly experienced financial services, data, technical, risk and regulatory subject matter specialists, we developed the Computer-Assisted Subject Examination and Investigation Tool (CASEit®). A secure Web-based tool that acts as a single point of case management, CASEit® helps financial institutions handle myriad case types and meet their greatest case management challenges.

If your current case management system cannot cross-operationally manage the risks associated with anti-fraud, anti-money laundering, trade surveillance and operations, CASEit® offers an alternative – a single point of case management. This powerful tool consolidates your risk detection efforts to expedite case resolution.