Experience Radar 2012: Customer insights for the US healthcare provider industry

May 2012
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Experience Radar 2012: Customer insights for the US healthcare provider industry

At a glance

Insurers and providers are teaming up to better understand population health and massive quantities of data. The return on investment for health information technology is a long one, but large investments in areas like informatics may start to pay fruit.

By helping US healthcare providers rank their consumer features by relative importance to patients as well as economic benefit to themselves, Experience Radar locates opportunities to create value---pointing the way toward top-line growth and bottom-line results.