Insights into the opportunities and challenges faced by your industry

Get close to your customers, get focused on delivering experiences that matter, get aligned around putting that customer at the center of your organization.

Banking &
Capital Markets
Entertainment, Media & Communications
Healthcare &
Biotechnology
Insurance
Retail & Consumer
Pharmaceuticals
Technology
Utilities

Banking & Capital MarketsClose

Helping banking & capital markets clients with:

  • Digital wallet / payment innovation
  • Dis- and re-intermediation
  • Increasing risk sensitivity
  • Mobile banking
  • Regulatory changes shifting profit drivers
  • Social collaboration

Entertainment & MediaClose

Helping entertainment & media clients with:

  • Business model strategy
  • Content management
  • Digital rights management (DRM) / portable content
  • New pricing models
  • Piracy
  • Place/space convergence
  • User-generated content (UGC)

Healthcare & BiotechnologyClose

Helping healthcare & biotechnology clients with:

  • Consumerism
  • Embedded devices
  • Mobile healthcare
  • Patient support models
  • Social strategies
  • Wellness plans

InsuranceClose

Helping insurance clients with:

  • Customer analysis
  • Customer experience
  • Dis- and re-intermediation
  • Product design
  • Social strategies
  • Telematics
  • Claims management & policy administration

Retail & ConsumerClose

Helping retail & consumer clients with:

  • Business planning
  • Consumer behaviours
  • Customer experience
  • Differentiating beyond price
  • Mobile strategy
  • Online channels
  • Pricing margin/analytics
  • Retail "tipping point"
  • Social strategies
  • Value chain integration

PharmaceuticalsClose

Helping pharmaceuticals clients with:

  • Go to market strategy
  • Issues monitoring
  • Sales design
  • Social strategies

TechnologyClose

Helping technology clients with:

  • Customer support models
  • Go to market models
  • Information security
  • Licensing and review
  • Market segmentation
  • Mobile payments
  • Multi-channel consistency
  • Pricing/margin analytics

UtilitiesClose

Helping utilities clients with:

  • Customer profitability
  • Customer satisfaction in regulated markets
  • Intermediation
  • workforce
  • SAP ISU
  • Smart grids/meters
  • Usage incentive models