Client case studies | New ideas and strategies for a new kind of healthcare

A large healthcare provider needed a full EHR implementation to merge four physician practices into one and position it for an efficient and effective future.

When a major healthcare payer with close to three million customers made the decision to acquire four physician practices and merge them into a single organization of more than 400 primary care physicians in close to 40 locations, it knew it was facing tremendous organizational and technological challenges. The new physician practice would need a fully integrated electronic health record (EHR) and practice management (PM) system, and it would need to implement quickly enough to meet urgent Stage 2 Meaningful Use and ICD-10 federal regulatory deadlines.

We conducted an extensive IT assessment and helped develop a strategy that would allow the payer to achieve their business goals. We helped conduct the vendor selection of a single, fully integrated EHR and PM system. We then moved into pre-implementation planning, working with the medical practice and Epic to establish a project plan and resource plan that included the design, build, testing, training, rollout and transition to operations. From there, PwC assisted as primary implementation leader. After a rapid five-month development cycle, we helped configure an Epic solution that could stand up quickly with minimal customization.

As the system begins to function, company leaders will be able to measure the established key performance indicators to evaluate its success monthly, weekly, and even daily. Operational metrics such as wait times for patient scheduling are in place, as are financial metrics and quality metrics based on industry standards as well. The leadership of the healthcare provider and its newly integrated primary care practice know they are breaking new ground and are counting on the foundation we helped them establish to provide an exceptional patient experience and create a financially strong company that can compete effectively as the healthcare industry continues to reform.


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