Client case studies | Provisioning improvement

A large pharmaceutical company needed a global IT service for on-boarding new hires on day one.

One of the world’s largest research-based pharmaceutical companies was struggling with some of the more basic IT on-boarding processes. The company on-boards an average of 50,000 employees and contractors a year, and basic provisioning typically requires two to three weeks. The holdup? An array of disconnected legacy processes that differ across the more than 100 countries in which the pharma company operates. These inefficient conditions contributed to productivity losses of more than $50 million a year. The pharmaceutical company knew it needed a standardized, global strategy for better provisioning. It also knew it needed help implementing this strategy.

Our team of process and IAM specialists worked with key stakeholders to conduct a 12-week assessment of existing IT onboarding needs, processes, and technologies across countries and cultures. After gaining an understanding of the company’s business needs and assessing current state and co-developing a target state model, we launched a 12-month program to design and deploy a global self-service provisioning model that would link to the company’s existing Sun Identity Manager (now Oracle Waveset) system. Drawing upon our experience in change management, we also worked with employees to help them embrace and adopt the new provisioning solution.

The standardized IT onboarding service, designed and deployed globally on time and on budget, has dramatically streamlined and expedited the pharmaceutical company’s provisioning process. Our solution has enabled the company to accomplish 98% of provisioning requirements on day one for new workers. In fact, delivery of certain IT onboarding services can now be measured in minutes rather than weeks. These efficiencies are projected to save millions of dollars annually in lost productivity. Other benefits may include reduced calls to support desk for password resets, account creation, and activation.


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